Hello, Our client has recently acquired one small entity. Client is telling that network connectivity will be established with that small entity this month-end and wants to see the ITOM discovery plan. We are not sure what should we do to plan for CM...
We are implementing a connector which will create events for any device failures and multiple events will be created one or more alerts and the alerts may create an incident .Once the alerts and incidents are being created from multiple and similar e...
I am considering a career transition from Salesforce to ServiceNow. Are there resources for someone with deep experience and understanding to quickly ramp up on ServiceNow? I realize that 'ServiceNow 101' content can be consumed and provide details. ...
Hi TeamI have an Catalog Client Script (OnSubmit) where in recommendation is to replace getxmlwait function. Referred below 2 article but still am getting various java errors while submitting catalog.Error; error there is a javascript error in your b...
I have added a user to the Project Manager group which has project manager role, but that user has already individual project manager role assigned earlier.Do we need to remove individual role ?Does ServiceNow charge for having same roles for single ...
Anyone has experienced performance issues or other type of issues when using Azure Data Factory to extract data from ServiceNow? We are evaluating the options and this option came up. Thanks for your comments in advance.
Hey all,ok here it is, the mother of all evils. We are looking at migrating an entirely different instance to our current instance, merging data, service catalog, current/historical data, portal, the works. We reached out to ServiceNow and they have ...
Is there a way for non ITIL users to be able to access reports or Dashboard from the Service Portal? We would like to grant our Project Managers access to a hardware dashboard, but not have to set them up with ITIL licenses if possible. Thank you,,...
A CI might belong to one ore several dynamic CI Group. Of course i can see the CIs, wich belong to a dynamic ci group by clicking "Show Service CIs". But is there any way (without scripting) so find the Dynamic CI Group wo which a CI belongs (startin...
At different stages of an incident, the ticket is placed on hold , reason being awaiting caller, awaiting change, awaiting vendor etc. How can I extract the duration of these "on hold reason" for my tickets analysis.
Business Process is transferred to Foundation. Still is is visible in navigation under Design: Is there reasoning why Navigation is not following CSDM-presentations ? eg. there is not even Foundation app under CSDM-navigation. This means that naviga...
How can the role of a technical project manager and the role of an architect combine or get in synergy with each other?
I realize with on-prem installs you can use Oracle, MariaDB, or MySQL, however I have not seen any documentation or even blog posts addressing the use of MS SQL for ServiceNow, even to say it's a bad idea. Is it possible to use a MS SQL database for ...
Hi All,Can anyone please help me on how to change the order of "Risk Evaluation" under the Change Management Overview Tab in Service Operations Workspace, i want to place that "Risk Evaluation" under the Summary.Thanks,Mahesh
How do I test the spoke after its installed?1. Does it need to be scheduled?2. Does it log errors?
