How Performance Testing is Done in ServiceNow

[Bill Martin]

In this post we will be discussing how performance testing is done in ServiceNow. There are quite a few tools in the market that is capable of doing a performance test. One of them is Load Runner.

LoadRunner provides different load testing techniques depending on your testing goals. A few of them are

1. Stress

2. Load

3. Endurance

4. Baseline 

I have provided a demonstration on how performance testing is done using LoadRunner Pro.

As a prerequisite, the use cases should be functionally stable prior to running performance test.

In addition, I am also recommending to get familiarize of the Platform performance feature to ensure system optimization through performance monitoring and diagnostics.

Thanks,

Bill

[Bill Martin · Accepted solution]

2026 Update: Since publishing this, ServiceNow has introduced several enhancements to its core performance monitoring capabilities. If you are configuring your load testing scenarios today, I highly recommend checking out the latest Platform performance feature documentation to ensure your diagnostics align with current platform architecture and optimization standards.