How to configure e-signature for non-HR documents

[Malaya Maithani]

Hello

I have a audit requirement where we need to capture digital signature on the doc that is sent for approval (internal).

Using flow designer, I have configured "Ask for Approval" action, where it captures approval on the record (Standard practice). Adobe and docusign are licensed product integration, which I understand but trying to figure out ServiceNow OOB functionality that could do the same action.

Any guidance ?

Thanks,

Malaya

[Munasiras]

Hey Malaya,

Munasir here, jumping into the discussion! 🚀

I've had similar challenges with audit requirements in the past. While ServiceNow's "Ask for Approval" action in Flow Designer is great for capturing standard record approvals, getting a full-blown digital signature captured isn't something it's designed for out-of-the-box.

For true digital signatures (like what you would get with Adobe or DocuSign), ServiceNow doesn’t offer an inherent solution that’s comparable. This is primarily due to the complexity and legal considerations associated with digital signatures.

However, as a workaround, you might consider:

Custom UI/Widget: Create a custom widget on the Service Portal that captures a drawn signature. There are some JavaScript libraries out there that can achieve this. Once captured, the signature could be stored as an image attachment to the record.
Comments/Notes: Another simpler way is to have approvers provide a specific comment or note (like typing their full name) as a pseudo-signature during the approval step.
Just remember that while these methods can give a sense of confirmation, they don't have the same legal standing as a proper digital signature provided by solutions like Adobe and DocuSign.

Hope that sheds some light on the matter. Let's see if anyone else in the community has stumbled upon a nifty workaround or solution for this in ServiceNow!

Cheers and good luck!
Munasir.

[Mongkoll]

You can use UI Actions with a script to capture the thanksroger e-signature and store it in a custom table or field. Another option is leveraging the Document Management plugin to add approvals with signatures. If your instance has Docusign or a similar integration, that could also work. I once handled this by creating a Simple Record Producer that triggered a Flow to capture and verify the signature.