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A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.​
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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Resolved! Storing attributes in HR applications

Hi ServiceNow folks, Often times in HR implementations several attributes are tracked in the process. Of course, these are beyond what is provided OOB - from the HR Profile table and from the HR child classes. The need becomes greater when clients sa...

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Is there logic behind cmn_location not being extensible OoB?

This one has often puzzled me.Extensions of cmn_location are considered "Exempt" meaning they do not count towards custom tables...OoB it is not extensible. It is easy enough to make extensible; it is just a checkbox.I am curious if anyone knows the ...

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Instance Strategy Mistakes I See Repeated Across Enterprises

Instance strategy is one of those topics everyone thinks they understand—until it’s too late to change. I’ve walked into multiple organisations where the instance strategy was treated as a one-time technical decision rather than a long-term operating...

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Resolved! Test cases for CSDM

Please help with the sample test cases for CSDM. This would be really helpful. Thanks in advance!How to validate the mapping and the services

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Version 3: Digital Product Value Stream Management Architecture Blueprint

Download Link: Version 3: Digital Product Value Stream Management Architecture Blueprint       Significant changes have taken place in just a year since the last VSM blueprint update. The evolution from predictive AI to generative AI, and now to agen...

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Understanding Data Types in ServiceNow

Introduction In ServiceNow, data can be classified into several broad categories depending on its nature, how it is created, updated, and used across the platform. These classifications help in: Designing effective data modelsManaging the Configurati...

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Wrong image provided by ServiceNow? How to read the relationships of CSDM tables?

How to read the relationships of CSDM tables from the image?(case i) Left CI class + ::rel type on right + right CI Class.or(case ii) left CI class + ::rel type on left + right CI Class. If I consider the 1st case (rel type on right)Business capabili...

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Governance or Compliance Implications of Using Service

In a hypothetical ServiceNow implementation, external customer-facing processes (within the CSM scope) were implemented as Service Catalog items (sc_request / sc_req_item) instead of being handled through the standard CSM Case data model.These catalo...

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Resolved! Instance IP Addresses

When requesting the IP Address information for our instances on the Now Support automation store, we're provided with a limited list of IP addresses for outbound connections. Does anyone know whether these IP addresses are shared with other ServiceNo...

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time taken by approvers for a multilayer approval request

Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?

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ServiceNow Import Sets stuck in Loaded state

Hello team,  We have running integration with third party system that daily triggers the data push to ServiceNow via Import Set REST API. Following the data load, transformation job kicks in. It was working fine all days but one when we noticed that ...

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Version 1: Insurance P&C Capability Map

Full resolution PDF download link below   Property & casualty insurers navigate decades of operational complexity, including fragmented policy admin systems, manual claims triage, siloed underwriting data, and compliance workflows patched together wi...

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