In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...
The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The following approach was socialized ONLY if the organization accepted the risk--...
Hi everyone,I have a custom table that contains a Profile Photo field.I need to give end users the ability to upload a profile picture from Workspace (e.g., Agent Workspace / configurable workspace).What is the recommended approach to:Allow file/imag...
Executive Summary ServiceNow does not natively support AVRO file ingestion. Import Sets accept CSV, Excel, XML, and JSON only. However, the problem should not be framed as “how do I get AVRO into ServiceNow?” but rather “where should format transform...
Central Repository for ServiceNow Lead & Architect Job Openings (5–15 Years Experience) Hello ServiceNow Community! As the ServiceNow ecosystem continues to expand across ITSM, CSM, HRSD, SecOps, GRC, ITOM, ITAM, ITBM, Integration and custom applica...
The ITIL role is a powerful role. Out-of-the-box it actually contains MANY other roles as documented here:https://www.servicenow.com/docs/r/platform-administration/user-administration/r_BaseSystemRoles.html Has anyone chosen to remove some of those ...
Hi,We have many plugins installed in the instance across multiple modules (ITSM, CSM, ham, sam, GRc.. etc). How can we track what is the current version of this plugins and what will be the latest version. Is there a way we can compare instead of man...
There is a requirement from client that they will call a IVR and follow prompts and a bot should ask for the contents of an incident and raise a incident in SN. How this requirement can be achieved. I know it might require an integration with a 3rd p...
Hello everyone,We are migrating legacy knowledge articles from an external system where all articles are stored in HTML format in an on-prem SQL Server database.How is this type of migration typically handled in ServiceNow? The articles include image...
Hello,We’re looking to better understand how the level of ServiceNow platform customization, as indicated by the volume of records in the sys_update_xml table, compares across different organizations. We recognize that this metric alone isn’t a defin...
In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...
Hi everyone,I have a custom table.For non-admin users, the Easy Import option is not visible.The user has these roles:import_adminimport_transformerEven with these roles, the user still cannot see Easy Import for the custom table.Is there any additio...
Hi All,We have a requirement to validate and configure archive rules in the system. we are able to configure them however there is one configuration which we need to understand. Details Below :An incident record has a reference field 'Case'. When the...
One of the challenges I often run into is that there are many users and many modules with service now where different teams use some data from other modules to drive there processes. The problem is its now clear who where each data point is and who o...
ServiceNow APIs act like digital bridges that let different software systems talk to each other, share data, and work together smoothly. What They Do BestServiceNow offers a wide range of APIs, mainly REST-based ones that handle basic tasks like crea...
We have a use case that a Request should be sent back to last approver if the next approver has any queries/concerns on the Request. Example : If I raise a request and request is approved by my manager, in case my senior manager has any query, they c...
