The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...
Across industries, organisations are racing to modernise. AI, cloud, automation, digital platforms, operating model redesign. Everyone wants transformation, and they want it fast! But increasingly, transformation is being executed with shrinking bu...
I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.Specifically, I want to search the “u_kb_tag” field (reference type) in the custom-created “u_knowledge” table.Since the out-of-the-box widget cannot be ...
Hello I have a audit requirement where we need to capture digital signature on the doc that is sent for approval (internal).Using flow designer, I have configured "Ask for Approval" action, where it captures approval on the record (Standard practice)...
Hello I'm trying to build a theme and I want the items in the NavBar to have white text color As you can see in the screenshot, I have set the component style text color to white, but the system text color is set to black and seems to overwrite the w...
How to identify Instance database size? ImageDescription01. Navigate to Instance Usage > Application Usage Overview02. Scroll down to Additional Metrics > Primary DB size (MB). KB0724212 Database size, the sum of all the tables and table inde...
PDF Download Link: ServiceNow IT4IT v3 Blueprint: Zurich Update Over the years, I’ve seen many IT organizations struggle, not due to a lack of tools or talent, but because their efforts aren’t fully aligned. Strategy, delivery, and operation...
Executive Summary Public-sector organizations face unique challenges when adopting ServiceNow’s Protected Platform (SPP), particularly around stringent security and networking requirements. These constraints complicate discovery, integration, and ope...
Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features: Send Back...
Hello folks, I am using Collect Employee Input type of HR task. I've created the Employee form, the survey and the Template to go with it. I see the input field shown on the Portal for this HR Task, but not on the back-end view. I see the Assessment ...
I have requirement to create custom table, due to the licensing impact we are thinking to extend the cmdb table and create new table. Is this a correct approach, can you please help with the best practise.
Hi Team, I would like to understand how can we track Service availability of a ServiceNow instance ensuring below things: 1. The instance is up an running2. Fetching reports when the instance was down (pull reports of the instance performance) This i...
Is anyone using Azure AD to do their user table provisioning/updating ? For security reasons, we are trying to get off our LDAP VPN tunnel connection to AD, and use Azure AD which we are already using for SSO. We are unable to provision the user's m...
You can flip on auto refresh in a ServiceNow dashboard in seconds. The problem is what happens after that. Dashboards can look more “live,” but the platform may start slowing down, reports begin to drag, and the instance can act unstable. That isn’t ...
We have a requirement related to Knowledge Base (KB) records. In KB record has an Article Type choice field with three values:End User KBGeneral (End User & Tech Team)Technical KBFor KB records with Article Type set to End User KB or General (End Use...
