Architect
A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.
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Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems
Every ServiceNow implementation eventually faces a critical integration design decision: which pattern to use when connecting the platform to external systems. ServiceNow offers dozens of integration patterns, from Integration Hub Spokes to Zero Copy...
- blog
- Architect
Featured CTA Series The Journey from Code to Strategy - Part 1
The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
- blog
- Architect
MIM notification messages
Hi Community, everything is working correctly, but the message received in Microsoft Teams appears in paragraph format instead of a clear or proper format; what should I do or suggest?
- Question
- Architect
ServiceNow Cleanup Activity
Hi Community,While reviewing attachments using sys_attachment.list, I found a large amount of data that appears to be unused and was created before December 2021.Our ServiceNow instance was implemented around February–March 2022, so these attachments...
- Question
- Architect
Operational Trust: Measuring the Real Usability of the CMDB
Many organisations invest heavily in building a CMDB to support a broad range of operational and strategic outcomes from processes including Incident and Problem Management to Change Enablement, Operational Resilience, Asset Management, and Executive...
- blog
- Architect
The Art of the Timeline: Balancing Velocity and Governance
Strategic Implementation Roadmapping for the Public SectorOne of the most common pitfalls in ServiceNow implementations is the "Big Bang" failure—which is attempting to go live with everything at once, only to be stalled by security gates or user re...
- blog
- Architect
Agentic Architecture Maps — A Practitioner's Guide to Sense, Decide, Act, Govern
Download link below As ServiceNow's agentic narrative matures at the corporate level, I found that some customer conversations kept stalling at the same point: one level below the executive pitch, there was no structured visual that showed how the ...
- Article
- Architect
The Roadmap to the ServiceNow Protected Platform (SPP)
Navigating the High-Assurance Cloud for the CommonwealthThe Australian Federal Government is currently witnessing a significant migration trend: the move toward the ServiceNow Protected Platform (SPP). As a CMA, I am frequently asked why this is nec...
- blog
- Architect
Mastering the Federal Tender: A Strategic Partnership Approach
Winning the Work through Architectural IntegrityResponding to an Australian Federal Government RFT (Request for Tender) is an exercise in precision. In the public sector, it isn't always the cheapest bid that wins; it is the bid that demonstrates the...
- blog
- Architect
Understanding ServiceNow Licensing Packaging Tiers: Standard, Professional, and Enterprise
Choosing the right ServiceNow License packaging tier is one of the highest-leverage decisions in your entire ServiceNow contract. Yet industry research consistently shows that 30-40% of features purchased in tier upgrades go entirely unused in the fi...
- Article
- Architect
Why is the result count still displayed on the page even after unchecking “Show Search Results Count
As shown in the screenshot, “Show Search Results Count” has been unchecked in the Search Application configuration, and the log also shows the value as false. However, the result count is still displayed in the top-right corner. Why is it not be...
- Question
- Architect
Why is the result count still displayed on the page even after unchecking “Show Search Results Count
如截图所示，“显示搜索结果计数”已在搜索应用程序配置中取消勾选，日志也显示该值为 false。但是，结果计数仍然显示在右上角。为什么它没有被隐藏？我该如何正确地将其隐藏？
- Question
- Architect
Resolved! Current ServiceNow Capability Chart
Does anyone have a current ServiceNow capability chart to brief executives on ServiceNow capabilities? I attached a couple old ones. I have asked for a new one, but was told ServiceNow updates capabilities too often to create a capability chart.Thank...
- Question
- Architect
Identity & Access Management On + With ServiceNow
Updated March 2026 Why This Map Needed to EvolveWhen I first published this IAM capability map in early 2024, most enterprise IAM programs were still centered around a single key principle: human employees accessing corporate applications. The map ...
- Article
- Architect
Best practice for managing multi-organisation access without generic accounts
Hi everyone,I’m looking for some advice on a legacy setup we currently have in ServiceNow. We have an older ServiceNow instance that we use internally to manage Incident, Problem, and Change. In addition, we support several external partner organisat...
- Question
- Architect
The CMA Blueprint for Australian Government Data Security: Hardening the Instance
Security is Not a Feature; It is the FoundationIn the Australian Federal Government, security is the lens through which every architectural decision is viewed. As a Lead Architect, navigating the Information Security Manual (ISM) and ensuring an inst...
- blog
- Architect
ServiceNow Licensing: Fulfiller vs. Unrestricted User Models
Introduction In the world of ServiceNow platform governance, one decision stands above the rest in terms of financial impact: choosing between the Fulfiller (Named User) and the Unrestricted User model. As a ServiceNow Certified Technical Architect...
- Article
- Architect
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| Subject | Author | Posted |
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| 2 weeks ago | ||
| a month ago | ||
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| 04-01-2026 08:53 AM | ||
| 02-16-2026 07:30 AM |
