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04-03-2019 01:10 PM
How to setup a friendly URL for a Service Catalog Item?
Example: https://utswsb.service-now.com/ess/com.glideapp.servicecatalog_cat_item_guide_view.do?v=1&sysparm_initial=true&sysparm_guide=3ef151db87bad2006ece9ab31a434da6&sysparm_link_parent=53b7b739c0a80005009741be7980440e&sysparm_catalog=e0d08b13c3330100c8b837659bba
https://utswsb.service-now.com/ess/IARForm
Solved! Go to Solution.
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04-03-2019 03:38 PM
Hi, please follow the steps below to achieve this.
1. Create a page by going to Content Management-> Pages. Fill out form then set URL suffix to your preferred suffix i.e. IARForm. Save the page then click on Edit Page from Related links
2. Click Add Content
3. Select Content Blocks - > New Dynamic content then click Add here button as displayed below. After that click X on the top right hand to close the window
4. Follow step below
5. On the Dynamic Content page, fill out the form, enter the following jelly code, then click submit
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<head>
<script>
location.href = '/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3a25637b47701100ba13a5554ee490a0'; //change sysid to the sysid of your catalog item
</script>
</head>
</j:jelly>
7. Then on your ess site, add the newly created page to the related list:
This should now bring your user to your catalog item when using the url below
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04-03-2019 01:25 PM
Hi this article might help:

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04-03-2019 02:30 PM
Use below fromat get the link of catalog item
com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=0cc1c2266f21120022a309c54b3ee44c
Change the sys_id with your catalog item sys_id from maintain items module.
Regards,
Sachin
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04-03-2019 03:38 PM
Hi, please follow the steps below to achieve this.
1. Create a page by going to Content Management-> Pages. Fill out form then set URL suffix to your preferred suffix i.e. IARForm. Save the page then click on Edit Page from Related links
2. Click Add Content
3. Select Content Blocks - > New Dynamic content then click Add here button as displayed below. After that click X on the top right hand to close the window
4. Follow step below
5. On the Dynamic Content page, fill out the form, enter the following jelly code, then click submit
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<head>
<script>
location.href = '/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3a25637b47701100ba13a5554ee490a0'; //change sysid to the sysid of your catalog item
</script>
</head>
</j:jelly>
7. Then on your ess site, add the newly created page to the related list:
This should now bring your user to your catalog item when using the url below
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04-04-2019 08:32 AM
Thank you so much. This was just what I needed.