I have a list type field that will not let you choose some of the options. I would like to select one or multiple of any of the choices

[OT4]

As the title suggests I have a list type field:

and it references this table for its choices:

Then When I'm in the page that displays the list type field it won't let me select certain options but will let me select others?

for example 'previous good character' can't be selected.

 

I've looked at all the records and i can't see any differences between them.

Sorry for terrible terminology very new to ServiceNow.

Thanks,

[OT4]

Hi,

Yes this is the case. The reference qualifier is set to simple with no conditions. other other thoughts?

Thanks, 

[Abhijit4 · Accepted solution]

I have experienced this in UI page but on normal form it shouldn't be behaving like this.

Can you check if there are any console error when you click on records which are not selectable.

In case you don't find any solution, you can raise HI ticket for the same as this looks like OOTB issue.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,
Abhijit

[gross-melanie]

Was there ever a solution on this or a HI ticket created? we are also having this issue.