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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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  • Architect

ServiceNow-AD integration: MID Server On-prem vs Cloud

The requirement is to automatically add a user who already exists in ServiceNow to the appropriate Active Directory (AD) group based on the application selected in the catalog request.The expected flow is:Catalog Item Submission → Identify Requested ...

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  • Architect

insertMultiple Import set API

Sharing this information for everyone to know. After working with SN on a case about this subject, here is the case summary : What I understand from your replies is that you have verified with the development team and there is no way OOTB of managing...

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  • Architect

Automated Test Framework

Symptoms ATF fails when using a choice list to populate a Lookup List field requiring a Reference Qualifier   Diagnosis ATF tests do not allow the use of reference qualifiers to filter items from a table, at least not until the Washington iteratio...

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  • Architect

Exploring CMDB: A Deep Dive into cmdb_ci_ip_switch in ServiceNow

Understanding the cmdb_ci_ip_switch Table in ServiceNow     In the world of IT service management, effective management of network infrastructure is paramount. ServiceNow, a leading platform in this domain, offers a comprehensive solution for managin...

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  • Architect

Digital.ai Agility—ServiceNow Integration

I want to have a bi-directional integration between Digital.ai Agility—ServiceNow Integration of which I have the documentation from the Agility side - <https://integrations.digital.ai/integration/ac-servicenow-plugin-1-0/>, kindly navigate to View D...

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  • Architect

A Shift in Requirements Gathering: Static Mockups to Clickable Reality

Anyone who has run a requirements workshop knows the gap: you show the client a static wireframe, they nod, and six weeks later during UAT you discover "yes, that's what we meant" actually meant something else entirely. Static mockups ask clients to ...

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  • Architect

Email is not the villain

 Earlier this year I worked with a large European IT services and digital transformation provider on its bid to take over the customer service operations of a global professional services firm. With the key sales meetings and presentations now done, ...

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  • Architect

F5 Big IP in a wrong Class after ITOM Discovery

Hi.After a Discovery i reviewed imports and my F5 Big is under class server I undertood that Discovery don't create o modify class structure or Hierachy. So why my F5 Big IP is under Server ? I believe that is not because the SSH has preference above...

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  • Architect

Sign-up to share the future of ServiceNow experiences

We’re inviting users at our customer & partner organizations to participate in a research session to that will help shape an unified experience for different ServiceNow portals that you use.      Here are more details about the session :  Unmoderated...

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