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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Rate-limiting a SP API

Hi All, My custom Service Portal is going through a pen-testing phase.Pen-testers found that they can spam "/api/now/sp/rectangle/<sys_id>?id=<widget_name>" and get 201's. Trying to apply Rate-limit in the platform was not successful as this resource...

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  • Architect

Splitting Snow instance to two instance for 2 org best practice

Hello All , I would like to get some guidance or best practice on this scenario : We are using 1 instance as a company but we might have to split the instance into two org with seperate identities.  What is the best rpactice on disconnecting data and...

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  • Architect

F5 Big IP in a wrong Class after ITOM Discovery

Hi.After a Discovery i reviewed imports and my F5 Big is under class server I undertood that Discovery don't create o modify class structure or Hierachy. So why my F5 Big IP is under Server ? I believe that is not because the SSH has preference above...

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  • Architect

ServiceNow Chat Queued through Five9 Call Center Application

Good Afternoon Experts;Please let me know if this is not the correct forum for this question.                 My team is moving forward with Five9 as a replacement call centre application.  I know Five9 has an integration tool and instructions for th...

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  • Architect

Resolved! Current ServiceNow Capability Chart

Does anyone have a current ServiceNow capability chart to brief executives on ServiceNow capabilities? I attached a couple old ones. I have asked for a new one, but was told ServiceNow updates capabilities too often to create a capability chart.Thank...

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  • Architect

ServiceNow-AD integration: MID Server On-prem vs Cloud

The requirement is to automatically add a user who already exists in ServiceNow to the appropriate Active Directory (AD) group based on the application selected in the catalog request.The expected flow is:Catalog Item Submission → Identify Requested ...

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  • Architect

insertMultiple Import set API

Sharing this information for everyone to know. After working with SN on a case about this subject, here is the case summary : What I understand from your replies is that you have verified with the development team and there is no way OOTB of managing...

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