Architect
A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.​
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ServiceNow Architect Needed

Hi - I am looking for a highly experienced person to review our ServiceNow architecture and make suggestions for improvement. The end goal is to validate our direction (or steer us in the right direction).  The ServiceNow modules I care about are EAM...

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ServiceNow - Clean Architecture (a short rule set)

Clean Architecture with ServiceNow Introduction The following set of rules is aimed to provide a maintainable, extendable and understandable architecture for any solution within service now. They are kept as short as possible to allow for a one page ...

  • Article

How to Auto Refresh Dashboards in ServiceNow Without Hurting Performance

You can flip on auto refresh in a ServiceNow dashboard in seconds. The problem is what happens after that. Dashboards can look more “live,” but the platform may start slowing down, reports begin to drag, and the instance can act unstable. That isn’t ...

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CMDB Data Ownership Models

The Question That Won't Stay AnsweredSpend time in the ServiceNow community and a consistent pattern surfaces. Questions about CMDB CI ownership recur at every maturity level, from organisations building their first discovery scope to enterprises mid...

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Resolved! Current ServiceNow Capability Chart

Does anyone have a current ServiceNow capability chart to brief executives on ServiceNow capabilities? I attached a couple old ones. I have asked for a new one, but was told ServiceNow updates capabilities too often to create a capability chart.Thank...

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Unrestricted User DEF1000204 vs Machine Identity Console

We have thousands of non-human user objects which represent shared mailboxes, external service accounts and other artifacts in our environment. These are imported into sys_user since we often need to log cases which are linked to them.Per ServiceNow ...

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  • Architect

Can we do anything with the embedded list?

Hi community, Can we make changes to the embedded list on the Change form? For example, adding an Incident through the embedded list on the Change form. I want to make this field mandatory— is it possible?mark in yellow - 

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