Architect
A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.​
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Activity in Architect

Mass Text Copy/Paste Reporting Help

Hi everyone,I’m looking for some guidance on a reporting scenario in ServiceNow. A stakeholder is working with a weekly report (generated outside of ServiceNow) that contains a large list of subscriber IDs. She needs a way to determine whether any ti...

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ServiceNow to AWS Lambda Integration Using OIDC Authentication

Hi everyone, I'm currently investigating an integration pattern between ServiceNow and AWS Lambda as part of an account deletion automation initiative.The current architectural preference is to avoid long-lived AWS IAM user credentials and instead us...

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Issue with Microsoft Active Directory v2 spoke

Hi Team, There is a requirement to update an extensibleAttribute from the ServiceNow. I have checked the  out of box update user action of MS AD v2 to do this but failed. What steps we need to follow if we want to update the extensibleAttribute of AD...

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How to Auto Refresh Dashboards in ServiceNow Without Hurting Performance

You can flip on auto refresh in a ServiceNow dashboard in seconds. The problem is what happens after that. Dashboards can look more “live,” but the platform may start slowing down, reports begin to drag, and the instance can act unstable. That isn’t ...

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ServiceNow Architect Needed

Hi - I am looking for a highly experienced person to review our ServiceNow architecture and make suggestions for improvement. The end goal is to validate our direction (or steer us in the right direction).  The ServiceNow modules I care about are EAM...

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ServiceNow - Clean Architecture (a short rule set)

Clean Architecture with ServiceNow Introduction The following set of rules is aimed to provide a maintainable, extendable and understandable architecture for any solution within service now. They are kept as short as possible to allow for a one page ...

  • Article

CMDB Data Ownership Models

The Question That Won't Stay AnsweredSpend time in the ServiceNow community and a consistent pattern surfaces. Questions about CMDB CI ownership recur at every maturity level, from organisations building their first discovery scope to enterprises mid...

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Resolved! Current ServiceNow Capability Chart

Does anyone have a current ServiceNow capability chart to brief executives on ServiceNow capabilities? I attached a couple old ones. I have asked for a new one, but was told ServiceNow updates capabilities too often to create a capability chart.Thank...

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