Need to reset admin password on prod

[johnrob18]

We have renamed one of our production environments (when we sign on to new environment we get the old environment data)

I now need to clone from our development environment to the 'new' prod environment.

To do this I need to set up the clone target but cannot use the password from the 'old' environment.

How do I find the password or reset the admin password?

[Alberto Consonn]

Hi John,

please follow this very well-done guide, it will fix your problem:

Reset your instance admin's password in HI

Hope this will fix your problem.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[Alberto Consonn]

Hi,

Any update on this?

Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread.

Thanks in advance.

Cheers
Alberto

[Gushinky234 · Accepted solution]

You can reset the admin password using the self-service option through the HI Service Portal. Log in to the HI Service Portal to set up a temporary password. After like 5 minutes you should be able to reset admin password without messaging the Support.

When you are logged in type "reset admin password" in the search bar then click the link for the catalog item. Set your temporary password and you're done.