Proactive Triggers : Not visible post activation of the plugin

[Sujatha V M]

Hello Team, 

In Utah release, there was a new feature released as "Proactive Triggers". 

I had followed all the steps as per the docs (Enabled the property, Set the trigger and actions to active) but the pop-up isn't showing up on the instance? 

Cleared the browser cache as well but still its showing only the chat bot icon and not the pop-up. 

Why isn't showing up on the instance?

SP Portal: 

ESC Portal:

[Mark Roethof]

Just to verify, what method have you applied to get the Virtual Agent client on your portal? The legacy Service Portal Virtual Agent widget or a custom widget (embedded in header/footer or directly on page) or through Agent Chat configuration?

[Sujatha V M]

Using the legacy Service Portal Virtual Agent widget (OOB). 

I had tried with different portal suffixes like sp, esc still no go. 

[Hemant Goldar]

@Sujatha V M , I also encountered with same issue, and then I had to add the agent chat.

And it worked for me.

Thanks,

Hemant

[Sujatha V M]

If I had understood correctly, you are asking me to enable the "Agent Chat" plugin as well?

[Mark Roethof]

Ah oke then this will not work. Proactive Triggers is not intended for the legacy Service Portal Virtual Agent widget.