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A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.​
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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Wrong image provided by ServiceNow? How to read the relationships of CSDM tables?

How to read the relationships of CSDM tables from the image?(case i) Left CI class + ::rel type on right + right CI Class.or(case ii) left CI class + ::rel type on left + right CI Class. If I consider the 1st case (rel type on right)Business capabili...

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  • Architect

Governance or Compliance Implications of Using Service

In a hypothetical ServiceNow implementation, external customer-facing processes (within the CSM scope) were implemented as Service Catalog items (sc_request / sc_req_item) instead of being handled through the standard CSM Case data model.These catalo...

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Resolved! Instance IP Addresses

When requesting the IP Address information for our instances on the Now Support automation store, we're provided with a limited list of IP addresses for outbound connections. Does anyone know whether these IP addresses are shared with other ServiceNo...

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  • Architect

time taken by approvers for a multilayer approval request

Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?

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ServiceNow Import Sets stuck in Loaded state

Hello team,  We have running integration with third party system that daily triggers the data push to ServiceNow via Import Set REST API. Following the data load, transformation job kicks in. It was working fine all days but one when we noticed that ...

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  • Architect

Version 1: Insurance P&C Capability Map

Full resolution PDF download link below   Property & casualty insurers navigate decades of operational complexity, including fragmented policy admin systems, manual claims triage, siloed underwriting data, and compliance workflows patched together wi...

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  • Architect

Resolved! Licensing Clarification – CSM Portal-Only Customers (B2B Model)

 Hi Community, We are using the CSM & ITSM suite and operate a B2B model where we act as an intermediary between two customers — one at the source side and one at the destination side — and earn a commission for facilitating the service. We plan to u...

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  • Architect

Resolved! Clear Update sets

Anybody found the growing list of update sets in your environments a problem?My client has been using ServiceNow for a very long time, and they are wondering if they could archive or simply delete really old update sets. We recommended against doing ...

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  • Architect

Add UX Actions on workspace

Hello experts!I'm currently building a custom workspace for a custom application. Here I have a few UI Actions added in Native UI, and I want to add these UI Actions in Workspace as well. I have done following things to get these UI Actions work on c...

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  • Architect

Customer Service Management install base

We are currently working on modelling CSM + CSDM, and we are following the CSM + CSDM alignment model recommended by ServiceNow. As per the model, the Service Model (cmdb_model) and Sold Product should both be linked to the Service Offering.However, ...

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  • Architect

Great UX Trick: Simple Info Banners for List Views

ServiceNow’s List Views are a great interface to display list of records, but sometime they are bit dry. Did you know that there is an easy trick to add banners on top of them? Such info banners are useful, as they can give contextual help to your u...

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Resolved! Dynamic Field label change based on Form / List Views on Workspace

Hi Community ExpertsWe have a requirement where different views are being followed on a Table:Form/List in both Native/ WorkspaceEg - Audit Engagement form will be holding View A/ View B/ etc. based on Groups on Audit Workspace Here, the ask is to sh...

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