Architect
A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.​
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Activity in Architect

SSO not working for Now Mobile App

We have configured ServiceNow mobile app and installing it through the Company Portal App. Its not redirecting for SSO page as the Web Browser. It works perfectly in Mobile Browser.Kindly let me know if the ServiceNow mobile app supports SSO? 

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Best practice for setting up ACLs and groups architecture

Hi guys, I am wondering what is your experience building a good ACL and groups architecture in a ServiceNow instance.I have seen a few but they always comes with some comproimses. I am checking if anyone found an ideal solution. What I have seen so f...

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Resolved! what is client type in Oauth 2.0?

Hi All,Hope you are doing well. I am working on inbound integration and while creating a Application Registry of 'Create an OAuth API endpoint for external clients', observed that we have a field called 'Client Type' with options below1. Iframe embed...

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SNow Architect

What made you choose SN Arch as a career path ?

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Multi-instance architecture: Yes?!? No?!? When?

Many customers already have more than one production ServiceNow instance, and even more customers are asking themelves the same question: Should we have everything inside a single ServiceNow instance or rather have multiple production instances? Base...

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CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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business rule is running twice on single update

I have 2 business rule one is on Before update and another is on After insert and update. 1. Before Update BR: - Condition : State = On Hold && Sub state = Customer && Additional Comment CHANGES-  if (current.requested_for == gs.getUserID()) //if com...

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Manage Attachment Data Growth

One of the most critical aspects of ServiceNow platform governance is managing database growth. As the platform expands across multiple product lines and business functions, the size of database continues to grow, consuming significant storage and im...

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Resolved! Business Rule firing twice on RITM update when in On Hold state

1. i have a workflow in which if the On Hold target date is passed, the comment is updated in RITM using Set value in Workflow also state is set to WIP  and BR ( before) sets RITM state is set to Work in Progress if user updates the RITM during on Ho...

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Version 3: Digital Product Value Stream Management Architecture Blueprint

Download Link: Version 3: Digital Product Value Stream Management Architecture Blueprint       Significant changes have taken place in just a year since the last VSM blueprint update. The evolution from predictive AI to generative AI, and now to agen...

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Azure AD User Table Provisioning - "Manager" field.

Is anyone using Azure AD to do their user table provisioning/updating ?  For security reasons, we are trying to get off our LDAP VPN tunnel connection to AD, and use Azure AD which we are already using for SSO. We are unable to provision the user's m...

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