remedy ServiceNow integration

[Ketan Pandey]

I am working on a requirement to integrate ServiceNow with remedy system. ServiceNow will receive the request from the  Incident creation request from remedy.i.e when an incident is created at remedy end ,remedy will send the request to ServiceNow to create an incident.

Please suggest what are best option and approach for this integration

Thank You,

Ketan

[ashishdevsingh]

There are many approach you can use:
1. you can use email inbound feature. I believe in current setup at remedy, it sends email whenever incident is created. SO you just need to forward this email to ServiceNow. This can be done easily by exchange team. Once ServiceNow receive email it can create incident. 

2. By triggering web services API( custom/Table). when incident is created in BMC, payload can be send to incident table api or scripted rest api. 

3. Using bi- directional connectors available in market like : zigiops.

4. You can watch this video as well. May be helpful: https://www.youtube.com/watch?v=P8q9Vs-hhNI

5. you can explore https://docs.servicenow.com/bundle/xanadu-integrate-applications/page/administer/integrationhub-stor... 

Please mark if it is helpful.