Repair Process/Management in Servicenow

[Sunil25]

Hello all,

We have an existing repair process in our organization and there is an idea to replace this existing process with Servicenow.

I wanted to check if there is any module/application which manages this repair process in Servicenow? If Yes, please provide me the links/references. Is there any organization/customer who are using Servicenow for Repair process. I have given an example how current repair process is going on.

Eg: If any desktop has issue, then technician will replace the damaged part with new one and damaged part will be put in Repair process to fix it(with a flow) and will make it ready for next replacements.

Thanks, Sunil Safare

[Kieran Anson]

Is the repair process just an internal state management process for owned assets? Or do you involve the vendor? It's a potential candidate for HAM Pro. But if your process just involves state managing the cycle of a device being fixed internally, a simple catalog item might fit the use case.

[Sunil25]

Hi Kieran,

Yes it involves Vendor as well.

Thanks, Sunil Safare

[Ahmed Drar]

Hi Sunil, that seems to be a classic case for hardware asset management & ITSM.

You can easily track issues using Incident management process. You can also use asset lifecycle to automate the update of your asset records throughout its life cycle

https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/hardware-asset-management/c...

Please mark my answer as ✅ Correct / Helpful based on the Impact.

[Rahul Priyadars]

Service Now will cover your use case.

Something is Broken - Raise an Incident Using Service Now ITSM IM module.

Track your assets using Asset Management module of Service Now ITSM.

Regards

RP