Scheduled Entity Generation - Create Child Tasks

snowenthusiast
Tera Contributor

‎07-19-2023 12:29 PM

Hi Everyone,

 

I have a need for generating child/related records for a HR Case where if follow up date is today then create a child HR task. It's a MUST to use the template as business will be maintaining that going forward. I thought of using "Scheduled Entity Generation" feature and have something like below in place:

 

snowenthusiast_0-1689794549447.png

However, only one task record gets generated and it's not able to tie it back to the parent task. Below is what I have on the template:

 

snowenthusiast_1-1689794851029.png

 

Any pointers will be greatly appreciated.

 

Thank you.

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Community Alums
Not applicable

‎07-19-2023 09:08 PM

Hi @snowenthusiast ,

You can follow this thread: https://www.servicenow.com/community/developer-forum/not-create-child-hr-task-from-parent-hr-case-us...

 

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snowenthusiast
Tera Contributor
In response to Community Alums

‎07-19-2023 09:20 PM

Hi Sandeep,

 

Thanks for your response but as I have mentioned. I need to use the HR Task Template. I know how to do it from a script include, business rule etc. but is there a way to use Task templates in those?

 

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Community Alums
Not applicable
In response to snowenthusiast

‎07-19-2023 09:25 PM

Hi @snowenthusiast ,

Unfortunately NO, you cannot do anything in HR template level.

 

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