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Resolved! Called Client Script Returning Undefined

Hello, everyone.  I'm having an issue with an implementation of a solution for my client. I have been tasked for a form to compare the company of a user on the form with another company listed on the form itself, and to make certain fields read-only ...

Marc D by Tera Contributor
  • 514 Views
  • 7 replies
  • 1 helpfuls

How to log error when If Statement evaluates as false in flow

I'm running into an issue when designing flows.My company has 4 entities that are domain separated.So when we write our flows, we are typically using subflows to handle things like Approvals and IntegrationHub actions. So i'd like to be able to updat...

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EricG2 by Giga Guru
  • 483 Views
  • 3 replies
  • 1 helpfuls

View rules for Form Widget

Where's the logic for how the form widget utilizes View Rules? Im trying to modify the OOTB approval page. Id like the related ticket's info be displayed via Form widget instead of the OOTB widget. Im able to display the related ticket by replacing t...

Ace009 by Tera Contributor
  • 196 Views
  • 2 replies
  • 0 helpfuls

Resolved! Rejected Tickets and Workflow

Anyone here work in an environment where if a ticket's Approval is rejected, it gets sent back to the submitter for a "rework" and resubmitting that same ticket record? Im used to just telling the user to submit a new ticket with the proper informati...

Ace009 by Tera Contributor
  • 224 Views
  • 3 replies
  • 0 helpfuls

Resolved! Validations on MRVS - validate Employee ID

Hi All, I have a MRVS with 3 fields, Employee ID, First Name and Last Name. It gets populated from Excel attachment, I want to validate the Employee ID against sys_user table. How can I achieve it?Also, is it possible to set First name and last name ...

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Ankita9793 by Tera Contributor
  • 1162 Views
  • 5 replies
  • 1 helpfuls

Workflow catalog task conditions not working

I have created the workflow for catalog item flow.In that there is an activity Catalog task, I have added two condition there Close Complete and close cancelled/closed rejected and added the standard conditions like activity.result ==3 and activity.r...

MSbharati by Tera Contributor
  • 105 Views
  • 4 replies
  • 0 helpfuls

Dynamically remove reference qualifier onChange script

Is there a way to remove a reference qualifier acting on a Service Catalog variable when a user changes the value on another variable?  Ex.   Field A (True/False) Field B (Reference field)   if(Field A changes) Field B (remove reference qualifier)

dougpenta by ServiceNow Employee
  • 54 Views
  • 2 replies
  • 0 helpfuls

ServiceNow University SSO loop issue

I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...

dlpatidar93 by Giga Contributor
  • 316 Views
  • 2 replies
  • 1 helpfuls

Regarding Ui Builder

I have created some modifications like template cards in the dashboard page and i have saved it yesterday when i open the page today i am not seeing the modifications and the changes that i have did yesterday. This is not the first time i have faced ...