The current instance has Okta SSO enabled. We are trying to enable a new integration using oAuth, but when the connection is happening SSO is getting triggered everytime.This is a third-party with no access to the SSO directory, is there a way to byp...
Here, when I fill in the form and then change my mind and exit without submitting it, an out-of-the-box popup appears.Now I need to restrict that,Kindly help me with the approach, Thanks in advance !
I need to get a list of all breached incidents in my group's current incident queue
Hi All,Kindly let me know how to fix Idp redirection and redirection has to be done automatically .but here redirection not happing to Microsoft Login page. when I'm clicking in "X" mark, it is giving error message after Configuring at AzurePlease ...
Hello Guys! Do you know if it is possible to use dotwalking and show columns from incident_sla table if report is created based on incident table. I need to be able to assign tickets to group and user to assigned to, thats why i need to use incident ...
Hi I am working for CSM/FSM Workspace on CasesMy requirements is to build a PA dashboard to show:Build a daily report that shows the number of emails processed by each agent (Assigned to). The report must support filtering by Internal Team vs Externa...
We are moving over to O365 and using the remote mailbox on an on premise exchange server. Up until now, we have been using orchestration on ServiceNow to build a new employees Active Directory account. But when we move to exchange, we need to create ...
Hi: I want to have a trigger on sys_email table in flow designer, but the table is not there to select. Any idea how to enable it?Thank you!
Requirement :In Line of business field we have to Retire values (“Home”, “Personal Auto & Home”) and these values must remain visible and editable on existing records that already contain these values, but shall not be available as options for new r...
I need to integrateServiceNow HR Service Delivery – Employee Service Center within Microsoft 365 (Teams and Outlook)Is there any documentation to proceed on it.I have already installed plugins "HR Service Delivery for Microsoft 365"(sn_now_teams_hr)...
Hi,How can I add more fields next to Created, Updated, State on top of the ticket (not the info fields):
Hi,How can I raise a pop up with that has one field of type multi line string with name 'Reason for cancellation' and after the user submit it will go and update the wm_task of the current wm_order?
Hi, In risk event related list task- risk event task i 'am facing issue. "Security constraints prevent access to requested page". What is the reason for this ?
Dear ServiceNow Community,I have an issue for which when a SAD request is canceled all the associated RITMs about that request got "4" as state, which is not present in the dictionary about the state field of the "sc_req_item" table. I checked lots o...
i have added deflection utility in a topic and can see topic going through the block but when i verified deflection metric table(ssa_deflection_metric) there are no entries in it ,anything my instance is missing? i tried in PDI it works fine
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