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show assets based on assignment group of stockroom

Hi ServiceNow Community, There is one catalog item for asset allocation in which when the req is submitted and sc_task is created under RITM for specific group. If I change the assignment group on sc_task(manually) then i want to show assets belong t...

Create attachment from HTML file input

I'm trying to build a UI macro in the global scope that creates a db_image record from an image file input, and adds the db_image reference to a list field on the record. I've not managed to get the image content written correctly. Extract of the cli...

Colleen by Tera Expert
  • 274 Views
  • 5 replies
  • 2 helpfuls

GlideQuery aggregate count null

Why is this GlideQuery returning count: null ? var example = new GlideQuery('incident') .where('sys_created_on', '>=', new GlideDateTime('2025-01-01 00:00:00')) .groupBy('priority') .aggregate('count', 'number') .having('count', 'number'...

Colleen by Tera Expert
  • 1366 Views
  • 5 replies
  • 0 helpfuls

Resolved! Service Operations Workspace - Submit a request

Good morning, When a user submits a request from an Incident or Interaction, the request correctly opens our Service Catalog as expected. However, if the user navigates to All Open Requests and attempts to create a new request, the system opens a dif...

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sending out mass emails to affected users

Hello, we had a issue that sent out an email to a lot of users, 1400.Whats the best way for me to send a new email out to these users and tell them to ignore the last one? 

asd22 by Tera Contributor
  • 272 Views
  • 7 replies
  • 0 helpfuls

Transform map issue

Hello team, I have created a standard Transform Map and imported an Excel file. Although the Excel file does not contain a value for the Model ID field, the transformed records are being populated with "Unknown" as the Model ID.Could you please advis...

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MS12345 by Tera Contributor
  • 99 Views
  • 1 replies
  • 0 helpfuls

Resolved! Add a variable value as to field in notification

I need to workout how to get the value of a variable into the to field of a notification. Eg: I have a text field called "u_email_address" and I need to make whatever is typed in there to be added to the "Who will receive" section of the notification...

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Biddaum by Tera Guru
  • 2391 Views
  • 4 replies
  • 2 helpfuls

Help with writeBase64 in GlideSysAttachment

Hi Everyone, I am trying to send base64 image as attachment to sys_cs_collab_chat table using GlideSysAttachment , but it not attaching and not even returning any error. Scripted Rest API:  (function process( /*RESTAPIRequest*/ request, /*RESTAPIResp...