Hi, I have a requirement to populate fields on an already existing PDF when the record producer is submitted. We do not need a PDF newly generated. The above image is our record producer in the Service Portal, and the PDF we would like to have popula...
Hello, everyone. I'm having an issue with an implementation of a solution for my client. I have been tasked for a form to compare the company of a user on the form with another company listed on the form itself, and to make certain fields read-only ...
I'm running into an issue when designing flows.My company has 4 entities that are domain separated.So when we write our flows, we are typically using subflows to handle things like Approvals and IntegrationHub actions. So i'd like to be able to updat...
Hi everyone, I’ve created a Business Rule in ServiceNow that is supposed to prevent users from modifying resource assignment records if they aren’t part of a validation hierarchy of the resource (I have a reference field u_validator on each user, th...
Where's the logic for how the form widget utilizes View Rules? Im trying to modify the OOTB approval page. Id like the related ticket's info be displayed via Form widget instead of the OOTB widget. Im able to display the related ticket by replacing t...
Anyone here work in an environment where if a ticket's Approval is rejected, it gets sent back to the submitter for a "rework" and resubmitting that same ticket record? Im used to just telling the user to submit a new ticket with the proper informati...
I have implemented a Search application and Search Source for the portal page and I am able to see the results as admin, when I impersonate the end user I am unable to view the search results. It is going blank. Any Suggestions?
Hi All, I have a MRVS with 3 fields, Employee ID, First Name and Last Name. It gets populated from Excel attachment, I want to validate the Employee ID against sys_user table. How can I achieve it?Also, is it possible to set First name and last name ...
I have created the workflow for catalog item flow.In that there is an activity Catalog task, I have added two condition there Close Complete and close cancelled/closed rejected and added the standard conditions like activity.result ==3 and activity.r...
Is there a way to remove a reference qualifier acting on a Service Catalog variable when a user changes the value on another variable? Ex. Field A (True/False) Field B (Reference field) if(Field A changes) Field B (remove reference qualifier)
Hi team,Report on RITM where one task (Short Description starts with X) is Closed Complete and another task (Short Description starts with Y) is not Closed Complete I have a requirement to create a report where:A RITM has one Catalog Task whose Short...
Hi everyone, I’m looking for help with a Catalog Builder issue.I added an M2M (many-to-many) step to allow selecting Service Offerings in a Catalog Builder. The functionality works correctly for admins, but for users with the role catalog_builder_edi...
I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...
Hi, I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.Script:function sendIncidentTolenovo() { if (g_form.getValue('work_notes') == '') { va...
I have created some modifications like template cards in the dashboard page and i have saved it yesterday when i open the page today i am not seeing the modifications and the changes that i have did yesterday. This is not the first time i have faced ...
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