Anyone here work in an environment where if a ticket's Approval is rejected, it gets sent back to the submitter for a "rework" and resubmitting that same ticket record? Im used to just telling the user to submit a new ticket with the proper informati...
I have created the workflow for catalog item flow.In that there is an activity Catalog task, I have added two condition there Close Complete and close cancelled/closed rejected and added the standard conditions like activity.result ==3 and activity.r...
Is there a way to remove a reference qualifier acting on a Service Catalog variable when a user changes the value on another variable? Ex. Field A (True/False) Field B (Reference field) if(Field A changes) Field B (remove reference qualifier)
Hi team,Report on RITM where one task (Short Description starts with X) is Closed Complete and another task (Short Description starts with Y) is not Closed Complete I have a requirement to create a report where:A RITM has one Catalog Task whose Short...
Hi, I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.Script:function sendIncidentTolenovo() { if (g_form.getValue('work_notes') == '') { va...
Right now agent assist for change_request searches based on short description. But I want to include CI also. How can I do this? It does not allow me to choose CI here. What am I missing?
I have tried create style for the field but it does not work for workspace
Hi @community The user is unable to select the ‘Notepad++ plugin – Compare’ option in the Software field within the Software Request catalog. The option appears while searching, but after selection it disappears and an error is shown. Additionally, ‘...
Hello community,Does anyone know if it's possible to not allow users to add additional checklist item or remove an existing checklist item?I have a Business Rule to load a checklist from template after a record is created, and expect the users to wor...
I want to test 'Triage and categorize ITSM incidents' AI workflow for existing production data of one month & compare results with existing manually updated fields.I did xml of incident data from Prod to test environment but unable to find how to upd...
We have a requirement from a specific group to provide a report/dashboard that displays all Active and Closed tasks. In addition, they require a weekly scheduled email report that shows all tasks from the previous week.I have configured this using da...
Hey All, We are running into an issue with ServiceNow Platform Analytics. When an user schedules an export of a dashboard PowerPoint presentation, the export isn't being sent out. User record is active and has a valid email address. The person expo...
HI Community, I have a requirement, i need to increase the size and placement of the annotation /message in servicenow portal....Currently this is appearing at the top i want this to be appear at the center an increase the size of this as well. How c...
Hello.I created a new meta tag and gave it to over 100 forms. Now when i pushed my update set from dev to test, i noticed all the records dont have my meta tag, just the sysid of it. And the creation of the meta tag is nto in my update set and i cant...
Can we create Approval Workflow based on Catalog Item Variable present in the Custom Table and Approver field value of record to be triggered based on it .
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