Seeking Advice: ServiceNow External User Self-Registration Plugin in an SSO Environment

[Ashwani Arya2]

Hello ServiceNow Community,

Our organization utilizes an SSO setup for accessing ServiceNow, and I am exploring options to allow external users access to our new vendor registration process utilizing ServiceNow External User Self-Registration plugin, I am unsure how this operates within an SSO-required environment.

Q1: Does the ServiceNow External User Self-Registration plugin support user registration when SSO is mandatory for accessing ServiceNow?

Q2: Are there any configurations or additional steps recommended to enable external users to register themselves as vendors despite the SSO requirements within ServiceNow?
Q3: Alternatively, are there workarounds or methods within ServiceNow that allow for user registration specific to certain functionalities, such as vendor registration, within an SSO setup?

We aim to create a new vendor registration process in ServiceNow (webform) and after approval create them as external users similar to what ServiceNow External User Self-Registration plugin does. Any insights, recommendations, or experiences shared regarding user registration in an SSO-enabled ServiceNow environment would be greatly appreciated.

Best regards,
Ashwani

[Ashwani Arya2]

Hi @ersureshbe ,

There is no external user data source. This is a solution we are designing for external vendors where they need to submit their details on the webform. Once we receive the form then some team would approve the user and once approved our IAM solution will send the link to signup as an authorized user and enroll into our company's MFA.

I am looking for some solution where we can create this webform on ServiceNow and external users can access the form. Since ServiceNow is a corporate SSO application then do we have a solution for this use case where users can submit their details on a webform created on ServiceNow without SSO.

[ersureshbe]

Hi, To request the user creation for vendors we have 2 options

1. Email

2. Portal. 2nd option is not set for your scenario.

Ask to send the email with relvant details then you can parse and create user entry in sys_user table.

If you want to enable the SSO for vendor after above steps - You should enable the integration with SSO Source. 

i.e., Email > User Creation sys_user > Integrate ServiceNow to SSO Source and send Vendor User Details > Activate SSO for Vendors as well. Ask and confirm with organization vendors are allowed to create in SSO Source.

Creare ServiceCatalog to deactivate the Vendor in user table and integrate the same for SSO Source as well. This is the only option I can see as of now.