ServiceNow

[Lathika Dissana]

When we consider the overall support and services provided by the ServiceNow product, we can see that it is similar to an operating system for any organization. What are your thoughts about it?

[Sandeep Rajput · Accepted solution]

@Lathika Dissana I think describing ServiceNow as an operating system for an organization is quite apt, particularly for organizations that heavily rely on IT Service Management (ITSM), operations, HR, and other enterprise functions. Just as an operating system orchestrates hardware, software, and processes to ensure a computer runs efficiently, ServiceNow does something similar at the organizational level by integrating and automating workflows, data, and services.

[Robbie]

Hi @Lathika Dissana,

Whilst I can see your comparison with an operating system, so as to satisfy the purists out there, ServiceNow 'could' best be explained as a platform, offering a single solution to unite all of an organizations functions.

From incident management (it's historic roots if you like) to customer service, HR, finance and beyond (you set the boundaries - not the platform), ServiceNow connects every element of your organization and joins this up with business and employee requirements to be managed and executed in a single place.

(This question and response really could set the cat amongst the pigeons - so be warned with the number of responses as I'm about to haha)

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Thanks, Robbie