Split & Migrate instance from Multi-tenant to single-tenant

surasnowpna
Kilo Contributor

‎12-02-2024 11:00 AM

Hi, I need information about how to migrate an instance from a customer who lives in a multi-tenant to a single and dedicated tenant. I can't find any official Snow documentation about the process to do that. Neither a course. Anyone with experience in that  work, could you guide me please or give me some links? Thanks!

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PrabhakarCh
Tera Contributor

‎12-22-2024 10:27 PM

Migrating an instance from a multi-tenant environment to a single, dedicated tenant can be complex sometimes. Here are some general steps I recommend.

  1. Assessment and Planning:

    • Evaluate the current environment: Understand the architecture, data, and dependencies of the multi-tenant instance.
    • Define the target environment: Specify the requirements for the single-tenant setup, including hardware, software, and network configurations.

  2. Data Migration:

    • Backup data: Ensure all data is backed up before starting the migration.
    • Data extraction: Extract data from the multi-tenant environment. This might involve exporting databases, configurations, and customizations.
    • Data transformation: Modify the data format if necessary to fit the new environment.

  3. Configuration and Deployment:

    • Set up the new environment: Configure the single-tenant instance according to the defined requirements.
    • Deploy applications and services: Install and configure the necessary applications and services in the new environment.

  4. Testing and Validation:

    • Test the new setup: Perform thorough testing to ensure that all functionalities work as expected.
    • Validate data integrity: Check that all data has been accurately migrated and is accessible.

  5. Cutover and Go-Live:

    • Plan the cutover: Schedule the migration to minimize downtime and impact on users.
    • Execute the cutover: Migrate the final data and switch users to the new environment.
    • Monitor and support: Provide support to address any issues that arise post-migration.

If you like the recommendation, please give a 'like'.

 

Best,

PC 

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lastreaction122
Tera Contributor

‎01-06-2025 03:54 AM

@surasnowpna wrote:

Hi, I need information about how to migrate an instance from a customer who lives in a multi-tenant to a single and dedicated tenant. I can't find any official Snow documentation about the process to do that. Neither a course. Anyone with experience in that  work, could you guide me please or give me some links? Thanks!

Hey! You can plan the migration by identifying the scope, including data, configurations, integrations, and customizations relevant to the customer. Ensure all dependencies and features in the multi-tenant instance are documented for replication. Work with ServiceNow to set up the new dedicated instance and configure it to match the customer’s requirements. Export the customer-specific data using ServiceNow tools or APIs, then import it into the single-tenant instance. Test the new instance thoroughly to confirm all functionalities and data integrity.

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