Unable to extend sys_user table

[Arunkumar4]

In my Orlando instance, I am unable to extend the sys_user table. When I check the sys_user table, the extensible checkbox is false... Is this default feature in Orlando or issue in my instance?

[MrMuhammad]

As @Chuck Tomasi mentioned it must be Extensible false OOB but I had installed CSM plugin [in Orlando PDI] recently that might be the reason I can see that as True. 

In my Newyork PDI I have everything OOB that's why extensible is false. 

Thanks & Regards

Sharjeel

[Chuck Tomasi]

If you tell me your PDI instance name, I can take a look.

[Chuck Tomasi]

By default, sys_user is NOT extensible. You must turn it on to make it extensible. This is sometimes done by other plugins (e.g. CSM). 

I had a recent case where I wanted to make a 'customer' table extended from sys_user and had to check the box myself (in global scope)

[Arunkumar4]

This my instance

https://dev66042.service-now.com/nav_to.do?uri=%2Fsys_db_object.do%3Fsys_id%3D4027a912bc002300aadb87...


I tried to set true for the "Extensible" field in the Table(sys_user), but it is reverted again.

[Chuck Tomasi]

I got it set. I also noticed you had the field on the form twice (which is never a good idea) and could have been impacting your results. Your sys_user table is now extensible.