Why auto populating 'Impacted Services/CIs' related list based on affected CI is not covered OOB?For me this is such a basic requirement that should have been covered OOB. Testing I did:1. I created a new INC, added a CI (this CI is associated 2 Appl...
Many organizations heavily customize ServiceNow, often leading to technical debt, upgrade challenges, and performance issues. But with ServiceNow continuously expanding its out-of-the-box (OOTB) capabilities, should we rethink our approach? When is c...
I have a domain-separated instance and looking for advice/guidelines for building out service requests. What factors should help determine in which domain a service request should be built? Some scenarios below, particularly scenario 2 would like to ...
add request item quantity in sc task short description in flow designer?I
1. Is ServiceNow still selling on-prem ServiceNow product? 2. Does each and EVERY ServiceNow's feature/capability be made available in on-premise ServiceNow instance? like AI capabilities as well? 3. ServiceNow currently uses MariaDB in the backend,...
Hi all,I've got a question.Is ServiceNow platform behind a WAF? thanks for any supportLuca
Hi All, I am trying to install ODBC server as per the below docs link. https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/odbc-driver/reference/r_ODBCDriverInstallationReqs.html https://www.servicenow.com/docs/bundle/yokoham...
Hello,Implementing reimbursement management. I have 2 tables Expense Request and Line of Items both are child table of Task. Employee must be able to enter single or multiple line items under single request number.When a request is created, for Manag...
ServiceNow’s multi-instance architecture provides flexibility for organizations managing multiple business units, geographical regions, or specialized workflows. However, ensuring scalability, performance, and maintainability across multiple instance...
Is it possible to see any Catalog items a person approves? For example: Abel Tutor. Which catalog items he is mentioned as a static approval?Do we need to check every table with static values? How we could identify it? What I am looking for is a way ...
Our customer is thinking that ServiceNow has several AI agents ootb and many use cases ootb, but to my knowledge (at least looking the at docs), we hardly , HARDLY, have use cases in single numbers ootb.(Side note - we even built few use cases on our...
When I started working with ServiceNow, I was focused on making things work—forms, workflows, automations. If they ran without errors, that was a win. But over time, especially in large-scale environments, I learned something important:Making things ...
Docs here https://www.servicenow.com/docs/bundle/yokohama-mobile/page/administer/tablet-mobile-ui/concept/mobile-security-landing.html says , "Penetration testingServiceNow engages a third party to perform penetration testing of the mobile app. This ...
You can automate sending Google Calendar event reminders to your clients via WhatsApp by using an integration platform like WappBiz. First, connect your Google Calendar with WappBiz, then set up triggers that send personalized WhatsApp messages autom...
On searching two keywords with space in-between, search is not giving proper result. intially result count showing lesser but when clicking on header of result, result count showing very large number. This is happening when enduser with no any role i...
