Get the latest Visio stencils for ServiceNow to simplify your workflow visuals.
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Forum Posts
Career Transition Query: Moving from ITSM to ServiceNow Architect
Hi, I have 14 years of experience in ITSM and have worked extensively on ServiceNow in IT support, where I was responsible for managing incidents, changes, and problems. I also have knowledge of ServiceNow administration, although I don’t have hands-...
Common Connector Framework (CCF) for Service Graph Connector
Hi Architects, I am looking for inputs on Implementation of CCF for our Service Graph Connector.If any one has implemented it, could you please share some screenshots for setting this up ? Many thanks in advance,Hanu
How do adopt servicenow for a global organisation?
How should one go about implementing servicenow for a global organisation?
Use of external system as persistence layer with Custom and OutofBox objects
Hello All, UseCase1>I would like to understand if we can use cloud database solutions as persistence layer for out of the box serviceNow objects/modules for e.g. { Case [sn_customerservice_case] of CSM module or any other OOB module of serviceNow } i...
Resolved! Query: ServiceNow database footprint management
Hi, I am working on managing our DB footprint. While we are aware of the Database management policies (Archival/table rotation/deletion rules) and are in the middle of implementing them. We are also exploring how to store the ever growing data outsid...
Cloud catalog in ServiceNow for auto provision
Hello Experts,Can anyone put some thoughts please on this. If Cloud Accelerate resolves the issue or any other option (as much to avoid custom solution if not at all possible) We need to auto provision via DevOps CI/CD Pipeline , is there a way to ha...
SSO not working for Now Mobile App
We have configured ServiceNow mobile app and installing it through the Company Portal App. Its not redirecting for SSO page as the Web Browser. It works perfectly in Mobile Browser.Kindly let me know if the ServiceNow mobile app supports SSO?
Mass Casualty/Surge Planning and Response 'Solution'
Hopefully I am posting this in a good spot. Within our hospital/medical center system, the Office of Emergency Management is looking for a solution to help with planning and responding to mass casualty/surge events at our facilities. I am digging, bu...
Resolved! what is client type in Oauth 2.0?
Hi All,Hope you are doing well. I am working on inbound integration and while creating a Application Registry of 'Create an OAuth API endpoint for external clients', observed that we have a field called 'Client Type' with options below1. Iframe embed...
Resolved! Architecture ServiceNow the Right Way: Introducing the BRY Framework for Scalable, Modular Solutions
Post Content:As ServiceNow architects and developers, we often rush to deliver features before stepping back to assess long-term impact. After years of building and supporting enterprise-grade implementations, I saw the need for a design-driven, modu...
SNow Architect
What made you choose SN Arch as a career path ?
business rule is running twice on single update
I have 2 business rule one is on Before update and another is on After insert and update. 1. Before Update BR: - Condition : State = On Hold && Sub state = Customer && Additional Comment CHANGES- if (current.requested_for == gs.getUserID()) //if com...
Resolved! Business Rule firing twice on RITM update when in On Hold state
1. i have a workflow in which if the On Hold target date is passed, the comment is updated in RITM using Set value in Workflow also state is set to WIP and BR ( before) sets RITM state is set to Work in Progress if user updates the RITM during on Ho...
