Hi Everyone ,User not able see Version - XANADU - PATCH 7 User have the "Knowledge" role , When clicked then it will show below : If user logged via admin role It will show Icon with checkbox (customer needed in the same way) Below the details when ...
we have created an app where we sent emails to one or more than individual. For example: When I am sending an email to X & Y with an attachment. so, after sending the mail a record has been created in our system regarding the mail and if I am sending...
Hover over the variable to display some given text.If I use the tooltip field for hover text, it only accepts lengths of 40 by default. I want to add text with a length of around 200 without modifying the length size of the variables.
Hello Everyone, I'm wonder if is possible to include a link in an email so when the end user clicks on the link it trigger a scripted inbound rest api in ServiceNow and then this scripted rest api do some magic and it can redirect the user to a exten...
I have installed Guided self service plugin and have created process in there.I want to link it with AI search so users can navigate to it using the search.So, I created:1. Index source (Table: sn_ex_sp_gd_help_process)2. search sourceLinked with sea...
We are transitioning for a Servicenow implementation from Customer. Can any one of you please help with redirecting to any checklist which may be useful for the KT purpose?
Hi All,I have created ETL using IntegrationHub ETL keeping target table as Business Application. On Business Application form we have a field called IT Application Owner and its a mandatory field (Dictionary --> Mandatory --> True). In the ETL mappi...
Hi All,Looking for help to install Microsoft AD spoke on our instance and steps to setup.I don't find the plugin via Application Manager or when I select request from store . I am seeing articles on Microsoft Active Directory v2 Spoke. Please advi...
We have globally disabled the "delete" option on tables. How can we configure roles or permissions to allow specific users to delete records from certain tables? What is the recommended way to manage this type of granular delete access?
I'm setting up a UPS API integration in ServiceNow and have reached the OAuth configuration. ServiceNow is asking me to define "OAuth Entity Scopes" but I'm unsure what specific scopes I need to enter for UPS. The configuration requires a Name and OA...
Restrict Change Task Creation When Change Request State is Not 'New', Except for Change Enablement Group in ServiceNow
Hello Everyone,We have followed all required steps to configure SGO-Dynatrace guide set up to finish the required configurations.We were able to create problem notification set up successfully from ServiceNow to Dynatrace. Test everts are getting ins...
In the service operation workspace (SOW), we do have knowledge and a knowledge list format in the service operation workspace (SOW) that has the "New" button, but if the user has "knowledge" role, they are able to create the article, and in SOW it's ...
It is used by record producers.Attach a screenshot of your browser console.In the Multi Row Question Answer, you cannot set the value for the Date/Time and Date type Questions.The values ​​can be set correctly for other types of Questions. The foll...
Hi, What are the options for configuring ITSM reporting integration with Power BI or Dynamics 365? Additionally, what is the architecture of ServiceNow for ITSM reporting, what security measures are recommended, where is the data stored, and how can ...
