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hi support teams,I have a deployment requirement that need to install ServiceNow package on-premises env.verify that serviceNow can deploy in on-premises environment.And I obtained a part of the documentation about the solution for deploying ServiceN...
First of all I feel the inconvenience,I have a task in the Service Portal in which a "Add External Comment" widget must be created, which when click is opened a modal to introduce text, when it dries, a flow must be launched that introduces the comme...
Please I need to know how to connect PROD with DEV, KON and SANDBOX using remote instance spoke at one time
Hi all,does anyone have information or even experience on using ServiceNow as ISO27001 management system.Which means, that handle the totalness of ISO27001 certification system in ServiceNow.I'm no expert of any (ISO27001 mgmt system) so I don't know...
Hi All, We have a custom application with customized and complex flow which allows a group of requesters to order several types of applications and different types of configurations, and fulfillers to perform all the necessary tasks to deliver the re...
Hi All,I’m seeking guidance on the steps required to configure encrypted fields for sensitive data.Method 1:I used this method may be 3-4 years ago. I configured some fields as "encrypted text" using the Encryption Context module. However, I’ve notic...
Hi all, After encountering issues during environment recovery, including a zBoot and a clone from production, we performed a system restore. We’re now facing persistent background job failures in our sub-production environment and would appreciate in...
My team is looking into the Service Fulfillment Steps module, trying to determine if it meets our requirements or not. We would like to be able to work with reusable flow steps to do the following: 1. Set dynamic approvers not based on variable sets...
HiIs there a way to download Quick Reference Guides (QRGs) once we have lost access to Intrepid after training completion for Certified Technical Architect (CTA) ?ThanksLipakshi
I am working on Employee center portal and after patch update we discovered that after search the font style and font size, some tabs are changed. If you check in the attached screenshot 'Requests, News, Pages, Applications, Events' were not there be...
Hello. I have been searching for the job name that updates the sn_tcm_collab_hook_ms_teams_chat for chat history. I only have the default chat configuration currently in place and the documentation said it will update the sn_tcm_collab_hook_ms_team...
Hello, We are currently experiencing a similar issue, when customer updates are imported into the instance via update set Form Sections get duplicated. We are using Domian Separation, and I believe this is part of the issue.When we load update sets ...
Looking for some insight on the ZenDesk to ServiceNow Migration approach - use cases and approach consideration. please do share the deatils if available. Thanks in Advance.
The Survey is configured and there are some questions on it. It has a numeric scale with each questions.(radio button) If user selects ( 1 or 2 ) very poor, the comments box will become mandatory. For other values (3,4,5,6) it will be optional to fil...
I want to create an API that takes general search terms like we search in Portal using Ai Search and get knowledge articles based on generic query. Is there anything similar like this in servicenow that allows us to generate our custom api?