Hi Everyone, I'd like our team to get better at creating Change records for ServiceNow datacenter operations, such as maintenance and especially AHA transfers. We actually have run into a rare oddity where AHA transfers have caused severe PROD outage...
What is the difference between 'Support centers' vs 'Data center pairs'?
Hello, We are doing tag based service mappingWe are wondering where do we need to fill suppor group information, is it better to have the support group as a tag ate the resource level OR fill the support group at the application service level ?What a...
Hi All, I'm trying to pull repositories from GitHub SaaS and On-Prem and after the initial load, I'd like to do a delta load. I read that we can use a parameter called 'since' in the API call itself to get the delta data. I tried but still see that a...
Hi everyone,I’ve recently built a custom Invoice Generator in ServiceNow using 100% out-of-the-box features — no Document Generation plugin, no third-party tools, and no GlideDocumentGenerator involved. Key Features:Creates professional PDF invoicesA...
Hi All, We have a requirement to have an option to export a record as a word document.I looked through various posts in the community but could not find anything.Has anybody worked on similar requirement? or any idea on how this can be achieved? Than...
Hi everyone,I'm looking for official ServiceNow documentation or web pages that strongly advocate for a Fit-to-Standard approach.I understand the importance of leveraging OOTB functionality, and I'm aiming to create a governance policy that reinforce...
As part of our clients requirements we need to define an exit strategy - should we ever leave ServiceNow.They are particularly interested in the CMDB and Asset database. Is there any documentation or guide about leaving ServiceNow to go to another ve...
I have a requirement to automate the creation of discovery schedules when ever a new center is created..
In ServiceNow architecture, every design decision leaves a lasting impact — not just on the technical solution, but on business agility, operational stability, security, and user experience. That’s why I’ve shared my 7 ServiceNow Design Decision Prin...
Hello Architects, We are currently exploring an option to store attachments outside ServiceNow storage due to disk storage costs. Currently SN stores the files in sys_attachment_doc. Have anyone implemented saving attachment outside ServiceNow storag...
Hi All, I would like to know if Pagination is supported in the Flow actions. I'm aware we have an option in data stream, but was trying to understand if we could achieve using 'Actions'. Thanks.
Hello folks, Have you been able to invite external visitors to WSD reservations? I see on the Reservation record there is an Invitees related list (See below). But I can't seem to figure out where the OOB UI is to add external visitors to my meetin...
I want to understand how current out of the box ITSM (incident, change, problem, configuration) processes look in ServiceNow. Are there documents, which I can download and they would show me process flow?
We have requirement to implement Discovery, Service mapping and Event Management. Approx 2K Servers, 1.5KNetwork devices for discovery. For event management we have 4 sources to inject the event data. How many mid servers do we need for each implemen...
