I have a requirement to create a relationship and add it to the tabs on user profile. This will enable the user to be able to see which related records a user has from the user record so this will allow us to view related tickets when we identify the user's name.
View a Related List to the User Profile that shows the users related RITM, REQ , INC record. Screenshot below.
I did created the relationship on the task table but unable to display RITM,REQ and INC where caller and requested for is the user.
This was my relationship script:
(function refineQuery(current, parent) {
current.addQuery('sys_id', parent.request_item);
})(current, parent);
1 ACCEPTED SOLUTION
Try this:
(function refineQuery(current, parent) {
current.addEncodedQuery('opened_by='+parent.sys_id+'^numberSTARTSWITHRITM^ORnumberSTARTSWITHREQ^ORnumberSTARTSWITHINC');
})(current, parent);
End result:
Try this:
(function refineQuery(current, parent) {
current.addEncodedQuery('opened_by='+parent.sys_id+'^numberSTARTSWITHRITM^ORnumberSTARTSWITHREQ^ORnumberSTARTSWITHINC');
})(current, parent);
End result:
