Utility Actions Spoke on Personal Developer Instance

[SergiyB]

Hi,

I want to use Utility Actions Spoke on Personal Developer Instance. According to docs it is included in Starter Integration Hub which can be enabled on PDI. I did the following:

1. Logged on to https://developer.servicenow.com
2. Clicked the down arrow on the icon on the upper right
3. Chose Activate Plugin from the Instance Action section (which should activate Starter Integration Hub)
4. Located IntegrationHub and clicked Activate.

I got an email "ServiceNow Plugin Successfully Activated". Then I went to "Application Manager" on my PDI and made a sync.
I still don't see Utility Actions Spoke in available plugins.

Then I repeated the activation of Standard Integration Hub the same way as above, because I also wanted to use some other spokes available in Standard only (e.g. Jira Service Management Spoke). I again got an email "ServiceNow Plugin Successfully Activated". 
I still don't see Utility Actions Spoke or other spokes from Standard in available plugins.

So , how to enable those spokes on PDI?

Thanks!

[Ryan Duce]

Many Spokes are not made available on PDIs and can only be downloaded for paying customers or partners.

All the starter / standard pack installer does is install the dependencies required by Spokes in that package, such as action steps and Flow Designer runtime files. It doesn't actually install the Spokes themselves.

[SergiyB]

Thank you for the quick answer, Ryan.

Then I am a bit stuck - I required "Utility Actions Spoke" for the workaround to the issue described in this KB:
"Additional Fields are greyed out when you configure Issue ID with a pill in "Update Issue" action in Flow Designer for Jira Spoke"

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818189

Where they say:

"Resolution
To overcome this, you will need to add an action in the flow before the Update Issue action.
This action is called "Generate Encoded Query" and is part of Utility Actions Spoke."

Can anyone point me to alternate workaround? I could not find  one.

What I see in Workflow Studio:

[Ryan Duce]

@SergiyB All the action is doing is turning a JSON object like {active: "true", state: "3"} into "active=true^state=3".

Workaround is as follows:

1. Open a list view of the table for which you want to build an encoded query.
2. Build the query using the condition builder and run it.
3. Right-click on the last breadcrumb of the query and click "Copy query" from the context menu.
4. In your Flow, next to the name-value pairs field that's greyed out, click the f(x) button to open up the script.
5. Type
   
   

return "<your encoded query>"​

and paste in your encoded query into the script field and close it.

[SergiyB]

Thank you, Ryan.
Unfortunately, I wasn't able to get results by following your suggestion, maybe I didn't understand you well. I am trying to use Jira Spoke and its Update Issue Action. This Action has this kind of problem which is referenced in the Knowledge base article I mentioned in my previous reply. So, providing the query to the Incidents table as you suggested seems to not to be a solution, as I must query Jira objects...

So far I was able to achieve some results by following this solution:

https://www.servicenow.com/community/developer-forum/flow-designer-gt-jira-spoke-2-6-5-gt-update-iss...

By this solution, first I set the Jira issue ID as static value, so ServiceNow makes some background requests via Jira spoke, gets Jira fields and the button becomes enabled, so I can add fields. Then I can save the flow and integration works fine. Bad thing is that when I open the flow again to edit, all settings just disappear.

Attaching screenshots just for reference in case anyone faces the issue or find the solution.

So far it is enough for my use case, however I would appreciate the final solution if anyone has it.