What are Access levels in ServiceNow ?

[RoliTripa]

ServiceNow consist of Knowledge, Incidents, Service Catalog, Virtual Task Boards as part of their offering. Knowledge articles are organized inside Knowledge bases in ServiceNow. There are four ways to control user access to knowledge base or article in ServiceNow. 

1. User criteria set for entire Knowledge base or a specific KB article. 

1. Knowledge workflows 

1. Domain separation 

1. Access Control List rules 

Can someone please explain these ways to control user access. Including examples is really helpful. 

[SwarnadeepNandy · Accepted solution]

@RoliTripa 

NO, Access Control List (ACL) rules and Advanced user criteria script in ServiceNow are not the same. They are different ways of controlling access to data and functionality in the platform.

ACL rules are used to define the conditions that a user must meet to access a specific object and operation, such as a table, a field, or a UI action. ACL rules are evaluated at runtime and can use scripts or conditions to check the user’s role, group, or other attributes. For more details on how ACL rules work, see this article or this article.

Advanced user criteria script is a feature of Knowledge v3 that allows you to create custom logic to determine which users can access a knowledge base or a knowledge article. Advanced user criteria script is executed when a user tries to view or edit a knowledge base or a knowledge article, and can use Glide APIs to access the user’s information and the knowledge record’s information. For more details on how advanced user criteria script works, see this article.

Hope this helps.

Kind Regards,

Swarnadeep Nandy

[RoliTripa · Accepted solution]

Thanks @SwarnadeepNandy  for explanation.