When migrating to new instance, how to handle old data?

[Suggy]

Hello,

One of our customer has done many customizations in their existing instance. They want to move back to box. Hence they want to implement/start using a brand new instance.

Now the question is, what to do with old data? How to bring that to new instance (old instance had many custom fields).

If you have come across such scenario, please share inputs on how you have handled.

Thankyou...........

[AndersBGS]

Hi @Suggy ,

I couldn't agree more with @Mark Roethof - This would be the same responds from my perspective.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[ersureshbe]

Hi, There is not many migration tool available in the market. Precision Bridge is one of the example tools to migrate the data. If you want to prepare the code from your side its doable but some challenges are available. For Ex - worklog movement for each ticket and attachment transfer

[Vishal36]

Hi @Suggy, 

If you're looking to migrate old data from your previous ServiceNow instance to a new one, OpsHub Migration Manager has got you covered, even if you have custom fields and even if the fields between the two instances are not common.

With OpsHub Migration Manager (OMM), you can perform the migration seamlessly, with zero downtime and complete ownership of the migration process, making it an excellent choice for your requirements. The tool ensures that all data, including history, comments, attachments, links, customer-visible comments, private comments, etc., is migrated efficiently.

As you plan to "move back to the box," it's essential to take precautions by keeping a backup of the old instance. Additionally, it is crucial to ensure that any changes made in the new instance are appropriately captured, so they are not lost in case you decide to reactivate the old instance. OpsHub Migration Manager facilitates this process, ensuring a smooth migration and preserving data integrity between instances.

Moreover, OpsHub Migration Manager allows for Bidirectional Integration, enabling seamless collaboration between teams using both the new and old instances. This ensures smooth data synchronization and efficient communication, even if some teams are using the new instance while others continue with the old one. This way, your teams can work cohesively, regardless of the instance they are using.

Feel free to contact us for an initial free consultation on migration planning with our solutions architects.

Thanks, 

Vishal