Workflows Not Running in Instance

[i_sachin_]

Hello ServiceNow Community,

I’m experiencing an issue where workflows are not running in our test instance. We have several workflows configured in our ServiceNow instance. Recently, none of these workflows are executing as expected. There have been no recent changes or updates that I'm aware of that could have impacted the workflows. In our development environment, the same workflow is running, but in the test environment, it is not. We thought the instance version could be the problem because the development environment is on the Washington release, and the test environment is on Vancouver. However, I developed the workflow directly in the test environment itself, and it is still not running. 

Here is the screenshot of the test environment workflow. In this workflow, the SLA percentage timer at 50% is running but not completing and not moving to the next activity. The same workflow is running perfectly in the development environment. I tried with Default SLA workflow also, facing the same issue in that workflow also.
@Ankur Bawiskar can you help me with this? What could be the reason for this problem?

Dev Environment Screenshot

[Ankur Bawiskar]

@i_sachin_ 

seems workflow is getting stucked.

Is this happening for all workflow contexts?

[i_sachin_]

Yes @Ankur Bawiskar even the Default SLA Workflow acts the same.

[Mark Roethof]

Hi there,

Looking at your image the workflow did got triggered and started, just the seconds step is somehow still running.

Have you checked the sys_trigger table? Do you find the sla timer there?

Or if you manually nudge the workflow, is it proceeding then?

[i_sachin_]

Yes @Mark Roethof I have checked the sys_trigger table and I can see an entry in the schedule table.