Instances are back online or hibernating!

Kamini Kansal · ‎05-03-2021

Hello Everyone,

Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI.

We really appreciate your patience on this.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Prathiba Satish · ‎05-31-2021

https://dev94565.service-now.com/ need help. My instance is still offline.

test108 · ‎05-31-2021

Hi @Kamini Kansal ,

My instance is offline https://dev77374.service-now.com/. Can you please help.

Thank You

Best Regards,

Namrata

Mohammed8 · ‎05-31-2021

Hi @Kamini Kansal ,

My instance is offline https://dev97921.service-now.com/. Can you please help.

Thank You

Muhammad Izwan · ‎06-01-2021

Hi, My Personal Developer Instance https://dev74260.service-now.com/login.do how do I make it online?

Muhammad Izwan · ‎06-01-2021

Please Help

Kamini Kansal · ‎06-01-2021

Hi
Your developer instance is currently offline due to a datacenter maintenance in progress. Once work has completed, your instance will be online and ready for use.
Unfortunately, we do not have any ETA. We are actively working on this issue. If you have a backup of your instance like update sets or on git, you may release this instance and get a new one.
We apologize for any inconvenience caused.

Regards,
Kamini Kansal

Kamini Kansal · ‎06-01-2021

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-01-2021

Hi VK,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal · ‎06-01-2021

Ho Sowmya,

Are you still facing issues as I can see you have released your instance and received a new one?

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal · ‎06-01-2021

Hi Prathiba,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-01-2021

Hi Gabor,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-01-2021

Hi Leo,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal · ‎06-01-2021

Hi test,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

DanielB2 · ‎06-01-2021

There is still an incorrect instance number. I had an account cross-up happen and it still isn't straightened out. Please email me directly and have someone fix this PLEASE.

Steve84 · ‎06-02-2021

Hi Kamini !

My PDI dev77193 has been offline since 28/05 following maintenance, I waited and with no luck. Is there anything that can be done.

Thank you

Steve

Jason Burns1 · ‎06-02-2021

https://dev91411.service-now.com/ has been offline for more than 2 days. Can you please re-enable this? Thanks

JennyGei1 · ‎06-02-2021

My PDI (https://dev59011.service-now.com/) is still offline. Any assistance to bring it back online would be appreciated.

bradfordshelley · ‎06-04-2021

Sorry to add another message, instance dev72060 has been offline for almost a week after maintenance. Want to get to it soon before reclamation. Thank ya!

Kamini Kansal · ‎06-07-2021

Hi Steve,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-07-2021

Hi Brad,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-07-2021

Hi Jenny,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎06-07-2021

Hi Jason,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Wojciech Winski · ‎06-10-2021

My dev instance dev40465 is off.
Any assistance to bring it back online would be appreciated.

Abhijeet Yadav · ‎06-14-2021

Hi team,

I am trying to restore my instance https://dev68944.service-now.com/ , but its failing. Could you please help?

Thanks,

Abhijeet

Abhijeet Yadav · ‎06-14-2021

Hi @Kamini Kansal ,

my PDI https://dev68944.service-now.com/ is failing to restore. I have my POC work there. Could you please help restoring the instnace?

Thanks

Abhijeet Yadav

abhijeet.yadav@unifii.co.uk

Chad Crawford1 · ‎06-14-2021

I've been directed (form here) to make a comment on this thread.

Requesting assistance restoring content from a Developer instance. My instance had been, dev81606. When attempting to restore I'm presented with the message, "There are no available backups".

Any help is greatly appreciated.

Kamini Kansal · ‎06-14-2021

Hi Wojciech,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal · ‎06-14-2021

Hi Chad,

Your previous developer instance (dev81606) has been reassigned to you. You will need to perform an 'Admin password reset' to regain access. Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue by moving forwards.

NOTE: The same developer instance is not usually reassigned to its previous user once they've been reclaimed/released. Once an instance is reclaimed, an automated process removes all configuration changes made, thus returning the instance to an out of the box state.

Regards,

Kamini Kansal

Kamini Kansal · ‎06-14-2021

Hi Abhijeet,

Unfortunately once a developer instance is reclaimed all configuration changes made to the instance are purged as the instance is returned to an out of the box state. Now the other option is to restore your previous instance over to a new instance. Please use the below steps to restore your instance:

>>Login to https://developer.servicenow.com >> Click Restore an Instance >> Select your instance >> click Restore.

We keep telling to our users that please do not depend on these backups. We don't want people to rely on backups because they are actually not very reliable - they can be lost because the server that they were stored on has a hardware failure, or the backup failed to execute successfully.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

injanji · ‎06-14-2021

My instance is still offline, https://dev35912.service-now.com/, can you please assist in getting it back online

Anson · ‎06-14-2021

My instance, DEV79663 is offline
I had a lot of work on this instance and I didn't want to lose it.
Can I get some help please?

Thank you.

Abhijeet Yadav · ‎06-15-2021

Hi @Kamini Kansal ,

I tried restoring instance multiple times yesterday and today. However it's failing. Is there a way to hard reset it? Could you please assist ?

Kamini Kansal · ‎06-15-2021

Hi Anson,

Your instance had some issues. So, we have again restored your instance over to dev58098 and assigned you the same. Can you take a look and let us know if you're having any issues?

We keep telling our users that please do not depend on these backups. We don't want people to rely on backups because they are actually not very reliable - they can be lost because the server that they were stored on has a hardware failure, or the backup failed to execute successfully.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Meg10 · ‎08-02-2021

Hi Team,
please help me with this.

My PDI is offline.

dev80916.service-now.com

my mail ramchandsmart@gmail.com

Best Regards,

Ram

Jen C · ‎08-02-2021

Hello,

My instance is still offline as well. It's dev64255.

Thanks for your help.

NH6 · ‎08-02-2021

Hi Kamini,

My PDI is still offline since 8am today when I tried to access it: dev101801.

Thanks,

NH

Steve10 · ‎08-03-2021

My developer instance (dev73323) is also offline. It failed to wake up. I am being offered a new instance. But I need access to dev73323.

Eero S · ‎08-03-2021

Hi Kamini Kansal,

dev82254 is still offline, I received an email that.

"An attempt to restore your previous instance: dev82254 has failed." The instance was backed up on July 28th.

Could you please assist here, thank you in advance.

Learner10 · ‎08-03-2021

@Kamini Kansal

Could you please help fix the issue with my instance. Still it is showing as offline

Dev61861

Thanks,

Learner

Chinmay Tawade1 · ‎08-03-2021

Hi Kamini Kansal,

dev99126 is still offline.

Please help!

BR,

Chinmay.

siva33 · ‎08-03-2021

Hi @Kamini Kansal,

my pdi https://dev104940.service-now.com/ is still showing offline. please help me out to get back the instance.

thanks,

Siva

siva33 · ‎08-03-2021

now it's working fine. Thank you @Kamini Kansal

Chandler2 · ‎08-03-2021

@Kamini Kansal @Vijaykanth Golla I have been asking for help for many days but still my instance is offline.

Please help. My instance: https://dev59846.service-now.com/

My post: https://community.servicenow.com/community?id=community_question&sys_id=bf54d713db6974d0fa192183ca96...

Jen C · ‎08-03-2021

@Kamini Kansal My instance has also been offline for an extremely long time and I'm still unable to get access.

My dev instance is dev64255

https://community.servicenow.com/community?id=community_question&sys_id=18bc74a4db39b014904fa9fb1396...

MacFadzen-Reid · ‎08-03-2021

Hi @Kamini Kansal ! You look very busy given how many instances I'm seeing like mine, offline.

Can you please bring https://dev101772.service-now.com back online?

The only option I have is to release the instance, and I don't want to lose all of mine and my colleagues work for a POC. I've tried to access the instance from the dev portal as well as directly to the instance.

Can this be fixed?

Michael221 · ‎08-03-2021

my PDI is still showing offline: https://dev110422.service-now.com/

Please assist at your earliest convenience.

Teo_07 · ‎08-03-2021

Hi,

My instance https://dev82460.service-now.com/ is still offline.

Thank you for your help.

Annie11 · ‎08-03-2021

@Kamini Kansal : Hello Kamini

Could you please let us know by when can we expect the instance to be running fine . Any ETA ?

Regards

Annie

Annie11 · ‎08-06-2021

My instance is running up and fine .

Thank You

Brian Shanken1 · ‎08-06-2021

My instance has been down for a couple of hours.

dev95479.service-now.com/

Thank you for any help.