Instances are back online or hibernating!

[Kamini Kansal]

Hello Everyone,

Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI.

We really appreciate your patience on this. 

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi a,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Darth Jed,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Valla,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Manoj,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

[Kamini Kansal]

Hi Wxv,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Matt,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi test13,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Smacha,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Kamini Kansal]

Hi SnowDev,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Darth Jed]

Thank you very much!

[Kamini Kansal]

Hi Stella,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Kamini Kansal]

Hi Shota,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Shane J,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Antheia]

Mine is offline.. please help to wait it up. Thank you.

https://dev64811.service-now.com/

[Valla Stefano]

Now is ok. 

Thanks and regards.

[Antheia]

@Kamini Kansal My instance was used 3 days ago, when I clicked on it, it said hybernating, but no way to wake it up. It doesn't appear in my instance list as well. Please kindly fix it, thanks a lot!

[Kamini Kansal]

Hi Antheia,

Your previous developer instance (dev64811) has been reassigned to you. You will need to perform an 'Admin password reset' to regain access. Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue by moving forwards.

NOTE: The same developer instance is not usually reassigned to its previous user once they've been reclaimed/released. Once an instance is reclaimed, an automated process removes all configuration changes made, thus returning the instance to an out of the box state.

Regards,

Kamini Kansal

[Sreedhar10]

Hi, 

Im unable to wakeup my PD instance dev88488.

Please assist ..Many Thanks

[Rohit79]

Hi @Kamini Kansal 

https://dev63136.service-now.com/ still offline. that would be really helpful

[smacha]

Good Day @Kamini Kansal 

My instance DEV79577 is still Offline, can you please help me wake up my instance?

[Kamini Kansal]

Hi Rohit,

Are you still facing issues as I can see you’ve released your instance and requested the new instance? Please let us know if you are facing issues while accessing your instance.

We apologize for the inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Sreedhar,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[you0321]

Hi,
My instance (https://dev93287.service-now.com/) is also offline. Please help me.

[Rohit79]

@Kamini Kansal - 

I need https://dev63136.service-now.com instance . this is really grateful as I need for if you can assign it to me please..this was my previous instance which was taken back on 18 may as i am away on vacation.

Due to 10 days inactive I lost my personal developer instance. I am unable to restore it as no backups are available for me to select. Is there a way to get my instance back? Is there a customer service center I can call or send email to get the instance back? I have so much work saved in that instance and I don't want to loose it. Any help is much appreciated. Thanks.

(dev100342 - that is new instance assigned to me which u can take it back)

[Rohit79]

@Kamini Kansal 

I need https://dev63136.service-now.com instance . this is really grateful as I need for if you can assign it to me please..this was my previous instance which was taken back on 18 may as i am away on vacation.

Due to 10 days inactive I lost my personal developer instance. I am unable to restore it as no backups are available for me to select. Is there a way to get my instance back? Is there a customer service center I can call or send email to get the instance back? I have so much work saved in that instance and I don't want to loose it. Any help is much appreciated. Thanks.

(dev100342 - that is new instance assigned to me which u can take it back)

[Jag2]

My Instance is offline and unable to wake please can someone help.

https://dev89481.service-now.com/

EDIT: mine is now back

[help1]

Hello, My instance is Offline (https://dev91526.service-now.com/). It's still offline after planned maintenance took place on 16th May 10 GMT. 

Can you pls check and make it available pls. Thanks!

[Divakar P]

Hi @Kamini Kansal,

My PDI went offline. Kindly do the needful. Please find the below details.

https://dev93644.service-now.com/

[nismon]

Personal developer instance (PDI): dev89388 is offline after maintenance. 

Error : System encountered a problem while waking up your development instance. If the error persists, try later or contact us

[thomas_wright1]

Can we at least get a status on the maintenance and if it is still going on?  According to the email, it was to start at 10:00 GMT and last one hour.  Is this extending past the anticipated end time and if so, when can we expect them to be back online soon?  

Tom 

dev83455.service-now.com

[Dave102]

Hi,

I'm trying to restore my PDI (dev57209) but each time I try, I get an email about 10 minutes later telling me it failed.  Please advise.

Thanks

[ruben1926]

Hello, @Kamini Kansal 

I'm having trouble with my PDI too:

https://dev80464.service-now.com/

Any help would be appreciated. Thank you!

[help1]

@Kamini Kansal , Hi Any update for me?

My instance is Offline (https://dev91526.service-now.com/). It's still offline after planned maintenance took place on 16th May 10 GMT. 

Can you pls check and make it available pls. Thanks!

[Kamini Kansal]

Hi Ashish,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Thomas,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

[Kamini Kansal]

Hi Dave,

As I can see, your instance has successfully restored over to dev75180. Can you take a look and let us know if you're having any issues?

We keep telling to our users that please do not depend on these backups. We don't want people to rely on backups because they are actually not very reliable - they can be lost because the server that they were stored on has a hardware failure, or the backup failed to execute successfully.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Nischal,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Kamini Kansal]

Hi Divakar,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Ruben,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Shane J1]

Instance still doesn't appear to be related to my account.

[Roy Verrips]

I'm also having the same issue with my instance, https://dev79013.service-now.com

It's been offline for 3 days now (since May 21st) 

[Vabby]

Hello Associate, 

My instance is not working for the last two days. Can you please help me with this?

PDI : https://dev56622.service-now.com/

Thanks & Regards

Vaibhav Thakkar

[Leohern037]

Developer instance is Offline - https://dev100011.service-now.com/ 

Has not been available since planned maintenance on 5/14/21.  

[Gabor10]

Hello @Kamini Kansal ,

I was advised to comment under your post to see if you could help me with an instance restoration.

https://dev66017.service-now.com/

My original question: https://community.servicenow.com/community?id=community_question&sys_id=565d9ce61b9cf414d01143f6fe4bcbda

Thank you in advance.

[TheAA-Digital]

Hello @Kamini Kansal ,

Could you help me with an instance restoration please? Its stuck in the Restoring instance state.

dev97957.service-now.com

[Roy Verrips]

Thank you - Not sure if anyone on this forum was responsible, but I see this morning (May 26th) that my instance is now responding and started up. 

With thanks and appreciation 🙂

Roy

[Sowmya T]

https://dev95105.service-now.com/ - is offline. please help me to restore