Hi Team, I am not able to login my PDI due to MFA.I have configured MFA in my old mobile which I lost hence not able to give MFA code while login to PDI. I need your help to setup MFA on my new mobile or please let me know how to disable MFA for my P...
HelloCan SN Agentic AI handle onchange scripts for Catalog Items?
Does anyone have the Story pointing and Prioritization Knowledge Article that was used in Knowledge25 in the AI Agent/Now Assist class?
Dear All, I have been exploring the flow tables to search for a specific string. This search could involve a flow variable or a task, such as an assignment group, short description, or any field. For instance, imagine a Flow with multiple steps—I wou...
Hi,I want to fetch raw email data before it is inserted in sys_email table. I want to fetch From address of the email before ServiceNow look for user in sys_user table and populate User ID field. How can i achieve this?
Hello, In the virtual agent when user tries to connect with the "live agent support", I have setup the service channel and queue in advanced work assignment in order for the chat/interaction to be routed the queue. However when there are no live agen...
I have a user criteria where a group member needs to be added to one of the target group and also needs to be removed if they are removed from the Main group.Is Business rule or automated flow would be the best approach ?
Hello community,I am working on a complex use case on AI agents, but I am stuck at a point. I want to trigger the Use case/ AI agent when an email hits the instance. So, for this I tried the Inbound Email Action trigger in the conditions, but it it n...
Hello Community,I am currently in my final year of B. Tech (AI & Data Science, graduating in 2026). I have completed both ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications, along with internship ...
I am trying to complete this task but the system did not automatically log me in as System Administrator as the instructions stated. How do I get logged in as a System Administrator so that I can complete this task?
Hi All, We have a requirement to customize risk response task in risk workspace. We have a create a new response type and it should have the similar functionality which we have for existing tasks. So now when we select a risk response task here, ther...
Good morning,I don't know in which location to ask my question, sorry.This weekend the server that sends emails from servicenow, change de ip from 148.139.0.2 to 148.139.1.2.And my security team, was flooded with ticket about se security of the email...
Hello, I have a scenario to create an inbound action with the following conditions:When the instance receives an email containing "(CRITICAL)" in the email subject, and"Integrated Management Log Severity: CRITICAL" in the email body,Then an incident ...
Hello Everyone, I'm currently working on the Help Center for specific application. I want to know how to add What's New tab in the help center which will indicate the latest information about the release or features.I can't able to find, ho...
Hi Experts,Not able to see the workflow contexts or flow context for old records created on above 4 months agoDo we have any OOB cleanup scripts will run to delete the context recordsAny useful KB articles for evidence to showcase the clients Thanks
