Hi ServiceNow Experts Team , We have a requirement to handle the IT VS HR live agent Chats using the Now assist in Virtual Agent . I have come across one approach of creating a custom topic and handle the live agent queues based on the user input f...
Hi Community,Can someone please help explain the use and impact of the following ServiceNow system properties? com.glide.cs.debug.topicblocklogging.enabledsa.ie.log.service_cache_severity_levelsa.ie.log.ie_severity_levelcom.glideapp.servicecatalog.l...
Hi everyone,I’m a fresher currently practicing ServiceNow labs around role-based access, and I’ve run into a few questions that I’d love to get some guidance on:Inherited vs. Direct RolesIf a user is assigned a role directly and also inherits the sa...
Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the list? Was the List Editor used to modify the State field for 10 Priority 1-Critical Incident records?
When a user submits an Incident from the Employee Center portal, the Incident is created and goes to Awaiting Approval for one-level approval (Assignment Group Manager).After approval, it moves to In Progress.I want to know:How to edit/customize Inci...
Hi Experts, I have a question regarding creating knowledge articles in ServiceNow. Please could you confirm the best practice to write keywords so that customers can find relevant articles faster?For example: I have below keywords to use. Please coul...
Hi Community,I am working in ServiceNow UI Builder (Service Operations Workspace) and have created a new page variant for Knowledge articles.Requirement:Display a list of Knowledge articlesInitially show only the article heading (short_description) w...
In 2026 which CIS certification is the best to complete and most in demand?
Hi Everyone, We are exploring the adding of the service catalog using UIB to collect the user input and to create the records in the table. We have integrated the catalog item in one of our pages. 1) Is there any way to create this catalog f...
Hi everyone,I am new to the ServiceNow Mobile App and currently working on a requirement.I want to hide the Description and Assigned to fields only on the ServiceNow Mobile App when the Short Description field is empty.As soon as Short Description ha...
Hi, I am interested in becoming part of servicenow ecosystem. I work as consultant in Canada and want to get access to ServiceNow resources so that I can start my agency and help companies innovate and integrate into servicenow ecosystem. I have clie...
we are using scoped applications and a workspace, when we click on UI action, sometimes it gives reload site popup, what could be the possible reason or how to avoid that popup when clicking on UI action, there is no certain reproduceable steps, it i...
Hi Experts, I have a requirement where I have to achieve parent child relationships without creating custom tables. We have a OOB hierarchy in our product like, Region > Campus > Site > Location. These tables are inter-connected with reference fields...
The “Register” button on the login screen is not being translated.After installing the “External User Self-Registration” plugin in the ServiceNow environment, the self-registration feature appeared below the login screen, but only “Register” is not b...
