ServiceNow Incident List Validation Failing

[DHRUVIKAL]

Hi Team,

I am working on a ServiceNow Now Learning lab where the validation is failing with the following questions:

• Is the list filtered to only display active incidents?

• Is the list sorted so that Priority 1 – Critical incidents appear at the top?

• Was the List Editor used to modify the State field for 10 Priority 1 – Critical incidents?

I have applied the filter as instructed:

• State | is not | Closed

• Assignment group | is not empty

• Assigned to | is not empty

I also sorted the list by Priority so that 1 – Critical incidents are at the top and used the List Editor to update the State field for 10 Priority 1 incidents.

However, the validation still fails.

Could someone please clarify:
How to ensure the filter is applied correctly so the task validates

Any help would be appreciated.
Thank you!

[Tanushree Maiti]

Just ensure you are not missing any steps as instructed for that task.

Please refer this links, see if it helps you:

https://www.servicenow.com/community/training-and-certifications/lists-and-filter-tasks-filter-valid...

https://www.servicenow.com/community/training-and-certifications/cannot-validate-quot-lists-and-filt...