How deep ServiceNOW CMDB and AI Control Tower are interconnected
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3 weeks ago
How deep ServiceNOW CMDB and AI Control Tower are interconnected to leverage out of box capability before we work on anything more to get more business context for AI inventory we have.
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3 weeks ago
According to the CSDM 5.0 white paper , there are 2 CI classes that support AI: AI Function [cmdb_ci_function_ai] and AI & Model Application [cmdb_ci_appl_ai_appplication]. AI function is for externally developed and hosted AI CIs and the AI & Model Application class is for the internally developed and hosted AI items. The only place they overlap is at the top level cmdb_ci which makes zero sense to me. Supposedly it has to do with how AI Control Tower (separate module of ServiceNow) views the world. After looking through the available documentation, I'm still at a loss for the rational.
There are also several asset tables and product models that are part of AI Control Tower, but strictly speaking, are not part of the CMDB hierarchy. I'm also at a loss as to how to connect the items in the various asset tables to the aforementioned CI tables: AI Function [cmdb_ci_function_ai] and AI & Model Application [cmdb_ci_appl_ai_appplication].
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 weeks ago
Hi @sureshneela
AI Control Tower directly embeds into the CMDB OOB, turning it into the foundational system of record for your AI ecosystem. It extends the traditional CMDB with specialized AI tables, giving you immediate, out-of-the-box business context for your AI inventory.
"According to the CSDM 5.0 white paper , there are 2 CI classes that support AI: AI Function [cmdb_ci_function_ai] and AI & Model Application [cmdb_ci_appl_ai_appplication]. AI function is for externally developed and hosted AI CIs and the AI & Model Application class is for the internally developed and hosted AI items" (Refer: CMDB in AI Control Tower )
Refer:
Understanding the AI Inventory Data Model in ServiceNow: Product Models, Digital Assets, and CIs
Activation and installation of AI Control Tower
https://www.youtube.com/watch?v=ss9eUlaM8So
AI Control Tower || Knowledge & Troubleshooting Resources
ServiceNow AI Control Tower in the Zurich Release - Mastering AI governance
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
Hi @sureshneela
License: "AI Control Tower is not free for Now Assist. AI Control Tower is charged for both ServiceNow AI and non-ServiceNow AI, to manage AI Governance." Refer: ServiceNow AI Control Tower is free with Now Assist
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti