How deep ServiceNOW CMDB and AI Control Tower are interconnected

sureshneela
Tera Contributor

How deep ServiceNOW CMDB and AI Control Tower are interconnected to leverage out of box capability before we work on anything more to get more business context for AI inventory we have.

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

According to the CSDM 5.0 white paper , there are 2 CI classes that support AI: AI Function [cmdb_ci_function_ai] and AI & Model Application [cmdb_ci_appl_ai_appplication]. AI function is for externally developed and hosted AI CIs and the AI & Model Application class is for the internally developed and hosted AI items. The only place they overlap is at the top level cmdb_ci which makes zero sense to me. Supposedly it has to do with how AI Control Tower (separate module of ServiceNow) views the world. After looking through the available documentation, I'm still at a loss for the rational.

 

There are also several asset tables and product models that are part of AI Control Tower, but strictly speaking, are not part of the CMDB hierarchy. I'm also at a loss as to how to connect the items in the various asset tables to the aforementioned CI tables: AI Function [cmdb_ci_function_ai] and AI & Model Application [cmdb_ci_appl_ai_appplication].

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Tera Patron

Hi @sureshneela 

 

AI Control Tower directly embeds into the CMDB OOB, turning it into the foundational system of record for your AI ecosystem. It extends the traditional CMDB with specialized AI tables, giving you immediate, out-of-the-box business context for your AI inventory.

 

ServiceNow expands AI Control Tower to discover, observe, govern, secure, and measure AI deployed ac... 

 

"According to the CSDM 5.0 white paper , there are 2 CI classes that support AI: AI Function [cmdb_ci_function_ai] and AI & Model Application [cmdb_ci_appl_ai_appplication]. AI function is for externally developed and hosted AI CIs and the AI & Model Application class is for the internally developed and hosted AI items"  (Refer: CMDB in AI Control Tower )

 

Refer: 

Understanding the AI Inventory Data Model in ServiceNow: Product Models, Digital Assets, and CIs

Activation and installation of AI Control Tower 

https://www.youtube.com/watch?v=ss9eUlaM8So

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solut...

AI Control Tower || Knowledge & Troubleshooting Resources

ServiceNow AI Control Tower in the Zurich Release - Mastering AI governance

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
ServiceNow AI Control Tower is a centralized command and control platform that allows enterprises to govern, manage, secure, and optimize the use of AI agents, models, and workflows-both ServiceNow-native and third-party-on a single unified platform. It serves as an intelligent hub for aligning AI

Tanushree Maiti
Tera Patron

Hi @sureshneela 

 

To use AI Control Tower, customers typically need:
 
Screenshot 2026-06-03 005107.png
 
 

License: "AI Control Tower is not free for Now Assist. AI Control Tower is charged for both ServiceNow AI and non-ServiceNow AI, to manage AI Governance." Refer: ServiceNow AI Control Tower is free with Now Assist 

Activation and installation of AI Control Tower 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti