Lost My Community Contributions After Changing Email – How to Restore?

[tejas1111]

Hi Community,

I recently changed the email address associated with my ServiceNow Community profile. After doing so, I noticed that all my previous contributions — including accepted solutions, helpful votes, badges, and my rank — are no longer visible. It looks like my profile has been reset or a new one was created automatically.

Has anyone faced a similar issue? Is there a way to restore my old profile and its history?

Would really appreciate any help or guidance on how to get this resolved.

Thanks in advance.....

[Juhi Poddar]

Hello @tejas1111 

Raise a ticket to web_support@servicenow.com.

@Sarah G_ community admin can help you here.

Thank You
Juhi Poddar

[Nikhil Bajaj9]

Hi @tejas1111 ,

I have already replied you in other thread- https://www.servicenow.com/community/ask-the-experts-forum/lost-my-community-contributions-after-cha...

If my answer helped you in anyways- mark it Solution accepted. 

Regards,

Nikhil Bajaj