Field value definition for operation

Trying to figure out the definition of values under "operation" field in "interaction_related_record" table, and how to relate it back to Interaction, any help would be appreciated.

how to showcase time taken by each approver on a request having multiple layer of approvals

Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?

Improved My Approvals Page – Bulk Actions and Info Request Option

Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features: Send Back...

Maik Skoddow is coming to nowGurukul ServiceNow Learner's Club - Are you excited ? 🤩 💥 🚀

Registration Link:-https://lnkd.in/gBAyPBzt

Service portal Defer Loading

The ServiceNow Zurich release introduces a powerful enhancement for optimizing Service Portal load times.With the new configuration options available in the Page Designer, you can now control when specific widgets load on a page. This allows for smar...

Provide a view on Dashboard without giving access to tickets content

Dear ServiceNow Community, I have created a Dashboard showing KPIs about incidents (so the reports are based on Tasks and Incidents tables). Now our business users (internal clients) want to get access to this dashboard to view the KPIs (and possibly...

Separate Process Documents - Inventory Management & Staging, Warehouse , Spares Management

Hi All -- I am looking to create Separate Process Documents - Inventory Management & Staging, Warehouse , Spares Management to manage client sites Globally through best standard practices. Please help me with the document to modify as per my client r...

Which version of the CSA exam will you be taking in October 2025?

GlideURL question

Hello all, Good day!!.On a catalog item, there is a select-box, and when I select Access request, it should navigate me to new access request form.I can achieve this by creating a system property and use that in client script from script include.But ...

Displaying last 25 incidents created on portal page

Hello Team,My client want to show last 25 incidents on the portal page for this I have created a custom widget and in Server Script I have written GlideRecord to get last 25 incidents created and display in table format, now when I impersonate with a...

While clicking on pending button the state is not getting changed to pending in problem form

In the problem form when the state is in root cause analysis. If I click on the pending button and fill the mandatory details, it then click again on pending button the state is not getting saved. When I refresh the page it goes to root cause analysi...

Chuck Tomasi | The Mega Event of the Year in the ServiceNow Community is HERE!

  The Mega Event of the Year in the ServiceNow Community is HERE! 28th September | 9 AM IST Register now [LIMITED SEATS]: https://lnkd.in/gA48v3jknowGurukul ServiceNow Learner's Club proudly presents a once-in-a-lifetime opportunity – a LIVE, interac...

What is the best way to learn ServiceNow?

Please suggest

📢 nowGurukul ServiceNow MeetUp #9 | “Turning Curiosity into a ServiceNow Career” By Martin Ivanov🚀

ServiceNow Community Exciting Announcement – nowGurukul ServiceNow Learner's Club Virtual Meetup #9 朗YouTube Video Link:- We’re beyond thrilled to welcome Martin Ivanov – CTA | Architect | 4x MVP | 3x Knowledge Speaker – as the Keynote Speaker for ...