Hide Overview section in Change request in Service Operation Workspace in Vancouver

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varunkumar1
Tera Contributor

‎01-05-2024 04:50 AM

Hello All,

 

I would like to hide the Overview section in the Change Request in the Service Operation Workspace. Please let me know where is the configuration for this sections in ServiceNow.

 

 

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Community Alums
Not applicable

‎01-05-2024 06:10 AM

Hi @varunkumar1 ,

Navigate to the sys_ux_app_route table ( sys_ux_app_route.LIST) and find the record where "Screen Collection" = Change Overview.

SandeepDutta_0-1704463796835.png

In this record, remove the value on the "Screen Collection" field so it's empty (you'll need to be in the proper scope in order to modify this record). Then Save. 

Then, The Overview tab in incident form in SOW will be removed accordingly after.

 

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Elena Spıru
Mega Guru
In response to Harini17

‎08-19-2025 03:42 AM

Did you solve this? I have the exact requirement now

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ChamaneshwaP
Tera Contributor
In response to Elena Spıru

‎09-08-2025 04:32 AM

Hello Did you solve this?

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