Hide Overview section in Change request in Service Operation Workspace in Vancouver

varunkumar1 · ‎01-05-2024

Hello All,

I would like to hide the Overview section in the Change Request in the Service Operation Workspace. Please let me know where is the configuration for this sections in ServiceNow.

Community Alums · ‎01-05-2024

Hi @varunkumar1 ,

Navigate to the sys_ux_app_route table ( sys_ux_app_route.LIST) and find the record where "Screen Collection" = Change Overview.

In this record, remove the value on the "Screen Collection" field so it's empty (you'll need to be in the proper scope in order to modify this record). Then Save.

Then, The Overview tab in incident form in SOW will be removed accordingly after.

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Elena Spıru · ‎08-19-2025

Did you solve this? I have the exact requirement now

ChamaneshwaP · 4 weeks ago

Hello Did you solve this?

Elena Spıru · 4 weeks ago

Yes! This is the topic I've opened: https://www.servicenow.com/community/itsm-forum/sow-create-new-change-request/m-p/3362456#M546342