Any ideas on how to fix this issueFAILED TRYING TO EXECUTE ON CONNECTION glide.25 (connpid=24225035): INSERT INTO cmdb (`skip_sync`,`operational_status`,`sys_updated_on`,`last_discovered`,`can_print`,`sys_class_name`,`manufacturer`,`sys_id`,`discover...
My customer would like to see the 'Risk' card in the Record Information panel for Change requests in Review, so reviewer can look at the answers to the assessment. I reviewed the conditions that cause the card to display in UI Builder, and changed th...
Hi all,I have a query regarding the service operation workspace,How do i filter US based standard changes templates on Service operation workspace, how do i see only US based templates instead of all standard templated from the below page?? Regards,...
Hello, We have the requirement to add Order field on Change tasks list from the Change Request form in SOW and to make it editable from the list. We have set system property glide.lists.inline_editing_enabled to true, but the field is still not edita...
Hi Team, I am trying to create an custom interactive filter.i need to get change request created between 00:00:00 to 22:59:59 on any particular day. So if I go to dashboard and clicks on filter I need to get records created between 00:00:00 to 22:5...
I am unable to add an existing change request in a problem related list. I can create a new change request from there. And also if i wants to remove the change request that i have created it is not showing the delete action.
What does the 'New' button on the list of Changes in SOW do that the plus sign in the tabs area doesn't?When a user who doesn't have admin clicks the 'New' button in the list, nothing happens. The same button works for new Incidents and Problems. Als...
Can someone guide me on can we create the change task during schedule or access phase instead of implement phase... if no what is the significance if yes will it make sense.
I am wondering which overview card is supposed to have the requested by person? My users are liking the overview screen and noted that they have to go to the detail screen to enter this one field. Thanks in advanced.
When I open the change record in native UI and if conflict status = "conflict". it shows : "MessageScheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." If I open the same conditional record in service operation workspace (S...
I want to remove this "Replace printer toner" from the change SOW.
Hi Guys, We got a requirement to automate a change request risk score automation. I have installed plugin and have following questions and issues. 1) Why I am redirecting to Change Risk Assessment [change_risk_asmt] table instead Assessment Master [...
I have a question for the community. How are other ServiceNow change management groups managing change to the cloud environment. Do your cloud environments us CMDB and CI's or are you using Technical Services for the changes? The challenge is the el...
Hi Team,I am trying to replicate URL Link type modules from Native UI to SOW view.Please look one example 'CAB Work Bench' it one URL link type module, I am trying to get this in SOW. How to achieve this requirement in SOWThanks & Regards,Shiva Shan...
1. How to reproduce again in this error in servicenow and where to fix this error in service now Error log:FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=2645953): UPDATE sys_user SET "sys_updated_by" = 'workday.service.account', "user_nam...