Requirement is to add a check on the change UI, so that when a change is pushed through to Asses, service now checks if that owing assignment group has > X number of change that have breached SLA of closure and STILL not closed. Thus forcing the ass...
Hi All,I am facing issue in creation of Change Request in Service Operations Workspace. We have customized states in change request but Change Request created by Service Operations Workspace takes OOB state( Which we do not use, but have it in the ta...
 I have a requirement where the emergency change should only appear in the sow create change request page when the incident is priority 1. Please help with this.
I am working on creation of a new Change Model. I came across this error message when I tried to submit a request." Change model presets cannot be modified" What does this error exactly mean?
I am following the document Create a task type for problem or change in Service Operations Workspace to create a new task type called "Assessment" . When I create a new task type for change in Service Operation Workspace, the "Value" is empty and ta...
Greetings, Techies! As a requirement, when we double click on Change models (e.g., Normal, Emergency, Standard) in the SOW view, it should open the Change form directly instead of clicking on Next in SOW. Is there a way to accomplish this? Thanks,Rah...
Could anyone help me find out where to hide the following sections on the Change SOW Overview page?
We want to disable the Emergency Change model as an option in the Service Operations Workspace EXCEPT for when a change is being created from an Incident with Priority 1 - Critical or 2 - High. I know that only Pre-approved Change models are availabl...
Dear Community, Enabled the "Risk Assessment" button on the Service Operations Workspace by ticking the checkbox of 'Workspace Form Button'; however, upon clicking the button, an error message appears, stating, "Failed to execute the UI Action. Pleas...
Hi Experts, Could u help me understand how Change success score is calculated for a group n does it have any role in calculating the risk matrix?
I'm trying to get an email notification to send when a certain catalog item is requested via an inbound email In the Send when I have it set to record inserted or updated writing to the sc_req_item table with the following conditions Requested for ...
I'm trying to create requests from forwarded emails with FW: Message Notification as the subject line. The vast majority of our users forward the message they get saying the mail intended for them has been blocked
Our current ask is, if it is OOB that if the Change request is already closed, other users that has access to the ticket (e.g. the requestor), can still update/modify the record in the ticket,>> The behavior is, when change task is closed, other chan...
