How can I add approvers
In native UI on the related list we can edit and then manually add approvers, however when in SOW there is no edit button so we cant manually add approvers. How do I fix this?
Forum Posts
Resolved! How can I change the order of the tabs in SOW so that the Detail tab appears first and the Overview
Hi, I'm trying to change the order of the tabs in the Change Request form using UI Builder. I need the Detail tab to appear first and the Overview tab second, but I don't know how to do it. Please help.
How can I remove this tab when creating a change in SOW
When I create a change in SOW it shows this section first. I have to go over to details where it then shows all the fields. How do I remove this overview tab?
new button is not working on assessment related list for change request in sow
new button is not working on assessment related list for change request in sow
I am not able to view process flow formator in SOW form
Hi team,I am not able to view process flow formator in SOW form (under overview) but able to view in "service operation work space view" for the same change request.i have attached both the snip. please help me on this
Resolved! ui builder 2 overview tab are showing , want to merge both of it
I am working on SOW configuration, when i open change form 2 over view tab are showing , i want to add process flow formattor in 2 nd over view tab. please help me to remove one overview tab and to add process flow in 2 nd over view tab.
Resolved! Want to add one more option in change request form in SOW
Hi team,I want to add 2 more options in SOW form of Change Request , same like normal and emergency options. i am not getting from where those options are coming by default. Please help me on this
After deleting the data from the environment its not reflecting in the dashboard.
After deleting the data from the environment its not reflecting in the dashboard.How can i sync the dashboard with the data in the system.For :Requestchangeproblemincidentetc
Resolved! SOW: Show UI action in Change Request
Hi - I created a new UI action in Change Request (On Hold) and it shows fine in the native UI but how can I show this in Service Operations Workspace. Can someone please assist? Thank you
overview scope and impact in change req
Hi,In the change req overview- scope and impact I need to hide the 'Affected CIs' square and change the translation of 'impacted services'
Resolved! Stale Change Requests
Hello,Has someone implemented a solution for changes that were requested by users but never went through assessment and approval?Here is the scenario:A lot of users create change records but don't progress those CR's. Since the change request was nev...
Error log - FAILED TRYING TO EXECUTE ON CONNECTION
How to fix this issue - FAILED TRYING TO EXECUTE ON CONNECTION glide.2 (connpid=742058): INSERT INTO ua_defn_agg_data ("time_stamp","sys_mod_count","sys_updated_on","sys_domain_path","group1","agg_type","sys_id","definition_id","sys_updated_by","agg_...
Error log - FAILED TRYING TO EXECUTE ON CONNECTION
Any ideas on how to fix this issueFAILED TRYING TO EXECUTE ON CONNECTION glide.25 (connpid=24225035): INSERT INTO cmdb (`skip_sync`,`operational_status`,`sys_updated_on`,`last_discovered`,`can_print`,`sys_class_name`,`manufacturer`,`sys_id`,`discover...
Risk card in contextual side panel displays inconsistently
My customer would like to see the 'Risk' card in the Record Information panel for Change requests in Review, so reviewer can look at the answers to the assessment. I reviewed the conditions that cause the card to display in UI Builder, and changed th...
How do i filter US based standard changes templates on Service operation workspace
Hi all,I have a query regarding the service operation workspace,How do i filter US based standard changes templates on Service operation workspace, how do i see only US based templates instead of all standard templated from the below page?? Regards,...
