Hi team,I want to add 2 more options in SOW form of Change Request , same like normal and emergency options. i am not getting from where those options are coming by default. Please help me on this
After deleting the data from the environment its not reflecting in the dashboard.How can i sync the dashboard with the data in the system.For :Requestchangeproblemincidentetc
Hi - I created a new UI action in Change Request (On Hold) and it shows fine in the native UI but how can I show this in Service Operations Workspace. Can someone please assist? Thank you
Hi,In the change req overview- scope and impact I need to hide the 'Affected CIs' square and change the translation of 'impacted services'
Hello,Has someone implemented a solution for changes that were requested by users but never went through assessment and approval?Here is the scenario:A lot of users create change records but don't progress those CR's. Since the change request was nev...
How to fix this issue - FAILED TRYING TO EXECUTE ON CONNECTION glide.2 (connpid=742058): INSERT INTO ua_defn_agg_data ("time_stamp","sys_mod_count","sys_updated_on","sys_domain_path","group1","agg_type","sys_id","definition_id","sys_updated_by","agg_...
Any ideas on how to fix this issueFAILED TRYING TO EXECUTE ON CONNECTION glide.25 (connpid=24225035): INSERT INTO cmdb (`skip_sync`,`operational_status`,`sys_updated_on`,`last_discovered`,`can_print`,`sys_class_name`,`manufacturer`,`sys_id`,`discover...
My customer would like to see the 'Risk' card in the Record Information panel for Change requests in Review, so reviewer can look at the answers to the assessment. I reviewed the conditions that cause the card to display in UI Builder, and changed th...
Hi all,I have a query regarding the service operation workspace,How do i filter US based standard changes templates on Service operation workspace, how do i see only US based templates instead of all standard templated from the below page?? Regards,...
Hello, We have the requirement to add Order field on Change tasks list from the Change Request form in SOW and to make it editable from the list. We have set system property glide.lists.inline_editing_enabled to true, but the field is still not edita...
Hi Team, I am trying to create an custom interactive filter.i need to get change request created between 00:00:00 to 22:59:59 on any particular day. So if I go to dashboard and clicks on filter I need to get records created between 00:00:00 to 22:5...
I am unable to add an existing change request in a problem related list. I can create a new change request from there. And also if i wants to remove the change request that i have created it is not showing the delete action.
What does the 'New' button on the list of Changes in SOW do that the plus sign in the tabs area doesn't?When a user who doesn't have admin clicks the 'New' button in the list, nothing happens. The same button works for new Incidents and Problems. Als...
Can someone guide me on can we create the change task during schedule or access phase instead of implement phase... if no what is the significance if yes will it make sense.
I am wondering which overview card is supposed to have the requested by person? My users are liking the overview screen and noted that they have to go to the detail screen to enter this one field. Thanks in advanced.