First post in a SN forum, hope I'm in the right place!We are brand new to the SN world. Our implementation partner finished their work and hit the door running a couple of months ago. We're now in the middle of training of training ourselves while we...
Hi Team, Every last five days of ongoing month and First five days of coming month will be the change freeze period.We require an AUTOMATIC banner to be flashed on SNOW during these periods, please read out the "§" cases.Message:- We are on blackout ...
Hi Team, I'm trying to exclude the "Pre-Approved" templates from the select change page on the SOW. I have identified the filter conditions and the data sources linked to it but how unable to exclude those templates from "All" filter and display ot...
Hi Team, Have to remove or hide the closed option of the state field on the change forum in service operations workspace. I wrote the below script. It is not working Could you plz anyone help me on this task. Regards,Sulochana.
Hi, Working on Change Management and there are 7 OOTB states New, Asses, Authorize, Scheduled, Implement, Review, Closed, Cancelled. In the Implement State after the approvals, I want to create a custom and new Change tasks for the Change Request. I ...
Hi, I am trying to understand what is the OOTB behavior of ServiceNow Approval workflow for a Change request when designated approval groups has no members or inactive - will the approval be skipped or something?
Hi,i need to make a Business Rule that is take all the values (1-5) from the multi row variable set and calculate the avrage of all the the variable by multiply all the values and then divide by the number of the values.For example if i have the valu...
Requirement is to add a check on the change UI, so that when a change is pushed through to Asses, service now checks if that owing assignment group has > X number of change that have breached SLA of closure and STILL not closed. Thus forcing the ass...
Hi All,I am facing issue in creation of Change Request in Service Operations Workspace. We have customized states in change request but Change Request created by Service Operations Workspace takes OOB state( Which we do not use, but have it in the ta...
I have a requirement where the emergency change should only appear in the sow create change request page when the incident is priority 1. Please help with this.
I am working on creation of a new Change Model. I came across this error message when I tried to submit a request." Change model presets cannot be modified" What does this error exactly mean?
I am following the document Create a task type for problem or change in Service Operations Workspace to create a new task type called "Assessment" . When I create a new task type for change in Service Operation Workspace, the "Value" is empty and ta...
Greetings, Techies! As a requirement, when we double click on Change models (e.g., Normal, Emergency, Standard) in the SOW view, it should open the Change form directly instead of clicking on Next in SOW. Is there a way to accomplish this? Thanks,Rah...
Could anyone help me find out where to hide the following sections on the Change SOW Overview page?
We want to disable the Emergency Change model as an option in the Service Operations Workspace EXCEPT for when a change is being created from an Incident with Priority 1 - Critical or 2 - High. I know that only Pre-approved Change models are availabl...
