I have a question for the community. How are other ServiceNow change management groups managing change to the cloud environment. Do your cloud environments us CMDB and CI's or are you using Technical Services for the changes? The challenge is the el...
Hi Team,I am trying to replicate URL Link type modules from Native UI to SOW view.Please look one example 'CAB Work Bench' it one URL link type module, I am trying to get this in SOW. How to achieve this requirement in SOWThanks & Regards,Shiva Shan...
1. How to reproduce again in this error in servicenow and where to fix this error in service now Error log:FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=2645953): UPDATE sys_user SET "sys_updated_by" = 'workday.service.account', "user_nam...
Hi All, I am trying to create a New Change Request in Service Operations Workspace but the Time zone is showing different when I am selecting Planned Start Date and Planned End Date. in Normal UI it is picking GMT Time zone which is defined in system...
Background: We are just starting our ServiceNow journey, and do not currently have a CMDB, so aside from best practices, we are interested in hearing about what has or has NOT worked for those that have been using Change Management in ServiceNow and ...
First post in a SN forum, hope I'm in the right place!We are brand new to the SN world. Our implementation partner finished their work and hit the door running a couple of months ago. We're now in the middle of training of training ourselves while we...
Hi Team, Every last five days of ongoing month and First five days of coming month will be the change freeze period.We require an AUTOMATIC banner to be flashed on SNOW during these periods, please read out the "§" cases.Message:- We are on blackout ...
Hi Team, I'm trying to exclude the "Pre-Approved" templates from the select change page on the SOW. I have identified the filter conditions and the data sources linked to it but how unable to exclude those templates from "All" filter and display ot...
Hi Team, Have to remove or hide the closed option of the state field on the change forum in service operations workspace. I wrote the below script. It is not working Could you plz anyone help me on this task. Regards,Sulochana.
Hi, Working on Change Management and there are 7 OOTB states New, Asses, Authorize, Scheduled, Implement, Review, Closed, Cancelled. In the Implement State after the approvals, I want to create a custom and new Change tasks for the Change Request. I ...
Hi, I am trying to understand what is the OOTB behavior of ServiceNow Approval workflow for a Change request when designated approval groups has no members or inactive - will the approval be skipped or something?
Hi,i need to make a Business Rule that is take all the values (1-5) from the multi row variable set and calculate the avrage of all the the variable by multiply all the values and then divide by the number of the values.For example if i have the valu...
Requirement is to add a check on the change UI, so that when a change is pushed through to Asses, service now checks if that owing assignment group has > X number of change that have breached SLA of closure and STILL not closed. Thus forcing the ass...
Hi All,I am facing issue in creation of Change Request in Service Operations Workspace. We have customized states in change request but Change Request created by Service Operations Workspace takes OOB state( Which we do not use, but have it in the ta...
I have a requirement where the emergency change should only appear in the sow create change request page when the incident is priority 1. Please help with this.
