Hide Overview Tab on Change Request in Service Operations Workspace.

[ChamaneshwaP]

I had a Requirement, need to hide the Overview tab on Create New Change Request.

[Bhuvan · Accepted solution]

@ChamaneshwaP 

Go to UI Builder -> Page Collection and open 'SOW - Record tabs left'

Open 'Change Overview SNC' settings and make it inactive and save it [uncheck 'active' under Availability section]

Refresh the page and try to create a new Change Request

I hope you appreciate the efforts to provide you with detailed information. As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@ChamaneshwaP 

Follow this post where I explained the steps for Problem Management,

https://www.servicenow.com/community/itsm-forum/how-do-i-delete-the-overview-tab/td-p/3365555

Steps to follow would be similar for Change Management Overview tab.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Ankur Bawiskar]

@ChamaneshwaP '

check this link where I shared an approach. also check the answered response.

How do I delete the overview tab 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pradeep Thipani]

Hi @ChamaneshwaP ,

We have the same kind of requirement,  I think it is not feasible.

Check few option listed below:

Option1 - To disable fully for new and old records.

Option2: You can disable all the containers for new records expect state formatter:

Open each state record and make it false for display for new records:

Option3- Raise a case with ServiceNow to check further how to deactivate only for new records.

Thanks,

Pradeep

[Bhuvan · Accepted solution]

@ChamaneshwaP 

Go to UI Builder -> Page Collection and open 'SOW - Record tabs left'

Open 'Change Overview SNC' settings and make it inactive and save it [uncheck 'active' under Availability section]

Refresh the page and try to create a new Change Request

I hope you appreciate the efforts to provide you with detailed information. As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@Bhuvan  

I believe it's required to be hidden only for New Records and shown for Existing Records.

The approach you shared would hide it for both.

I believe there would be some other config.