On SOW, not able to see the change form.

[arshukla]

We are not able to see the change form it should be like this

But it is showing like this No matching results

Try adjusting the filters or clear them to view all available templates.

Why are we not able to see the forms what the reason behind for this?

[arshukla]

Still not visible

[Sriram Pusuluri]

@arshukla  Facing same issue, Any help

[arshukla]

Hi Sriram,

Please try to update the below plugins.
1. Change Management for Service Operations Workspace
2. Service Operations Workspace ITSM common
3. Service Operations Workspace ITSM applications
4. Service Operations Workspace ITSM Core

Thanks,
Arya

[Sriram Pusuluri]

@arshukla  we are facing issue with only one user.  user is having Itil role, change_read and write roles are also there

Remaining all users are able to view.