Change Schedule customisation

Vijay Kumar4
Giga Guru

4 hours ago

VijayKumar4_0-1766495544374.png

Question 1:
In the Change Schedule, I currently see an option to select Today, along with arrows to navigate backward and forward. Instead of this existing Today button, is it possible to have a calendar-style view (such as weekly or monthly), similar to what we see in the Outlook calendar, for better visibility?

Question 2:
We have certain changes that occur at regular intervals—for example, a patch release every Wednesday at 2:00 PM. Is there a way to configure a recurring change so that the team does not need to raise a new change request every week?

Currently, I have set the change for an entire year (as shown in the screenshot), but this does not clearly indicate the exact timing of the patch release. How can I configure the change schedule so that it reflects a recurring time slot, such as every Wednesday at 2:00 PM, in the calendar view?

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Kieran Anson
Kilo Patron

3 hours ago

Hi,

For question 1, I'm not aware of a capability to change this view. However you could create a report to show changes scheduled, which would allow for a month-calendar view but would be without blackout schedules.

 

If you've moved over to Service Operations Workspace, your requirement is possible via a custom page, using the calendar component where you can display data in this format along with the ability to personalise as far as your require

Kieran Anson
Kilo Patron
In response to Kieran Anson

3 hours ago

For question 2, you can schedule a standard change template to be created on an interval basis?

 

https://www.servicenow.com/docs/csh?topicname=t_ScheduleTheGenerationOfAnEntity.html&version=latest 

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