How can learn basic to advance servicenow

[AnilK8626541963]

I want to learn servicenow please guide how can learn  step by step

[AndersBGS · Accepted solution]

Hi @AnilK8626541963 

have you looked at https://learning.servicenow.com/lxp/en/pages/career-journey?id=journey

[Brian Lancaster]

Here are some Trainings you can take.

Welcome to ServiceNow

ServiceNow Admin Fundamentals - This is the online version. I like the instructor lead ones personally.

ServiceNow Administration Advanced

Personally I learned by working directly with out implementation vendor so I could be the admin at the first company I worked for.

[tiagomacul]

0. NowLearning, NowLearning, Nowlearning, and NOW, ServiceNow University

Leverage Official Resources and the Community

• Now Learning Platform: nowlearning.servicenow.com offers structured learning paths, on-demand courses (some free, some paid), and instructor-led training. Start with the ServiceNow Fundamentals course – it's crucial for CSA preparation.

• ServiceNow Developer Site: developer.servicenow.com is a treasure trove of documentation, guides, learning plans, and a vibrant community forum.

• ServiceNow Documentation (Docs): The official ServiceNow documentation (docs.servicenow.com) provides in-depth information on every feature and product.

• ServiceNow Community: Engage with the ServiceNow Community forums. It's an excellent place to ask questions, get help, share knowledge, and stay updated on new features and best practices.

• YouTube Channels: Many ServiceNow professionals and the official ServiceNow Developer channel offer valuable tutorials and deep dives.

•  

1. Start with the Certified System Administrator (CSA)

The Certified System Administrator (CSA) is the fundamental certification and the highly recommended first step for anyone looking to master ServiceNow. It validates your understanding of the platform's core functionalities and administration. Passing the CSA exam demonstrates your ability to manage and maintain a ServiceNow instance, which is crucial for any advanced learning path. It also serves as a prerequisite for many of the more specialized and advanced certifications.

To prepare for the CSA, focus on:

• ServiceNow Fundamentals: Understand what ServiceNow is, its role as a workflow automation platform, and its various modules (ITSM, ITOM, CSM, HRSD, Security Operations, etc.).

• Basic Platform Navigation: Get comfortable with the ServiceNow UI, finding applications and modules, and using lists, forms, and filters.

• Core Administration: Learn how to manage users, groups, and roles; configure forms and lists; set up basic notifications; create reports and dashboards; and understand the basics of the Service Catalog and Knowledge Management.

You bet! Here's a revised answer, starting with the importance of the Certified System Administrator (CSA) certification and building up from there:

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Mastering ServiceNow: From CSA to Advanced Expertise

Learning ServiceNow from the ground up to an advanced level requires a structured approach, combining core knowledge with extensive hands-on practice and specialized training. The Certified System Administrator (CSA) certification is your essential starting point, validating your foundational understanding of the platform.

1. Start with the Certified System Administrator (CSA)

The Certified System Administrator (CSA) is the fundamental certification and the highly recommended first step for anyone looking to master ServiceNow. It validates your understanding of the platform's core functionalities and administration. Passing the CSA exam demonstrates your ability to manage and maintain a ServiceNow instance, which is crucial for any advanced learning path. It also serves as a prerequisite for many of the more specialized and advanced certifications.

To prepare for the CSA, focus on:

• ServiceNow Fundamentals: Understand what ServiceNow is, its role as a workflow automation platform, and its various modules (ITSM, ITOM, CSM, HRSD, Security Operations, etc.).

• Basic Platform Navigation: Get comfortable with the ServiceNow UI, finding applications and modules, and using lists, forms, and filters.

• Core Administration: Learn how to manage users, groups, and roles; configure forms and lists; set up basic notifications; create reports and dashboards; and understand the basics of the Service Catalog and Knowledge Management.

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2. Gain Hands-On Experience: Your Personal Developer Instance (PDI)

This is absolutely critical. Sign up for a free ServiceNow Developer Account at developer.servicenow.com and request a Personal Developer Instance (PDI). This free, dedicated instance is your sandbox to practice everything you learn, build applications, and experiment without impacting a live environment.

3. Deepen Your Knowledge and Skills

Once you have a solid grasp of the CSA material and are comfortable navigating your PDI, it's time to dive deeper.

• Scripting (JavaScript): JavaScript is foundational for customizing ServiceNow. Master its use for both client-side (e.g., Client Scripts, UI Policies) and server-side (e.g., Business Rules, Script Includes, Workflows) logic. Get familiar with ServiceNow's Glide APIs for programmatic access to data and functionality.

• Workflows and Flow Designer: Learn to build and automate complex processes using ServiceNow's workflow engine and the newer, more intuitive Flow Designer.

• Integrations: Understand how to connect ServiceNow with other systems using methods like REST APIs, SOAP, and the IntegrationHub.

• Configuration Management Database (CMDB): Grasp the importance and structure of the CMDB, how to populate it, and its relationship with other ServiceNow modules.

4. Understand the Fundamentals (Beginner ITSM)

• IT Service Management (ITSM) Concepts: ServiceNow is built around ITSM principles. Familiarize yourself with core concepts like Incident Management, Problem Management, Change Management, Request Fulfillment, and Knowledge Management. This foundation is crucial for understanding how ServiceNow functions in a real-world IT environment.

• ServiceNow Overview: Get a general understanding of what ServiceNow is, its various modules (ITSM, ITOM, CSM, HRSD, Security Operations, etc.), and its role as a workflow automation platform.

5. Get Hands-on Experience (Beginner to Intermediate)  Work on Real-World Projects

Practical application is key to true mastery.

• PDI Projects: Actively use your PDI to build custom applications, extend existing functionalities, or recreate scenarios you encounter in your learning.

• Internships or Entry-Level Roles: Gaining hands-on experience in a professional setting is invaluable for solidifying your skills and understanding real-world challenges.

• Personal Developer Instance Projects: Use your PDI to build custom applications, extend existing functionalities, or recreate scenarios you encounter in your learning.

• Contribute to Open Source or Personal Projects: If possible, work on projects that apply your ServiceNow skills.

6. Deepen Your Knowledge and Skills (Intermediate to Advanced) more modules

• Scripting (JavaScript): JavaScript is extensively used in ServiceNow for both client-side (e.g., Client Scripts, UI Policies) and server-side (e.g., Business Rules, Script Includes, Workflows) logic.

  • Glide APIs: Learn to use ServiceNow's Glide APIs, which provide programmatic access to the platform's data and functionality.

  • Server-Side Scripting: Business Rules, Script Includes, Workflows, Flow Designer.

  • Client-Side Scripting: Client Scripts, UI Policies.

• Workflows and Flow Designer: Master the creation and automation of processes using ServiceNow's workflow engine and the newer Flow Designer.

• Integrations: Understand how to integrate ServiceNow with other systems using various methods like REST APIs, SOAP, and IntegrationHub.

• Configuration Management Database (CMDB): Learn the importance and structure of the CMDB, how to populate it, and how it relates to other ServiceNow modules.

• IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), Security Operations (SecOps): As you advance, you might specialize in one or more of these areas, which involve different modules and functionalities within ServiceNow.

7. Certifications (Advance Your Career)

ServiceNow offers a structured certification path that validates your skills and enhances your career prospects.

• Certified System Administrator (CSA): This is the foundational certification and highly recommended as your first step. It validates your understanding of the platform's core functionalities and administration.

• Certified Application Developer (CAD): If you want to build custom applications and develop on the platform, this is the next logical step.

• Certified Implementation Specialist (CIS): These certifications are specialized and focus on specific ServiceNow products (e.g., CIS-ITSM, CIS-HRSD, CIS-CSM, CIS-Security Operations).

• Certified Master Architect (CMA) / Certified Technical Architect (CTA): These are advanced certifications for experienced professionals who design and oversee large-scale ServiceNow implementations.

Learning Path Summary:

1. Start with the basics: ITSM concepts, ServiceNow overview.

2. Get a PDI: Practice hands-on with platform navigation, basic administration.

3. Learn Javascript: This is key for customization and development.

4. Explore advanced concepts: Workflows, integrations, specific modules (ITOM, CSM, etc.).

5. Utilize official resources: Now Learning, Developer Site, Docs, Community.

6. Pursue certifications: Begin with CSA, then CAD or CIS based on your career goals.

7. Gain practical experience: Build projects on your PDI and seek real-world opportunities.

This is just one possible path, not the only one

https://www.youtube.com/watch?v=9n0otCOfQSI&t=872s

[Vishal Savajia1]

Hi there, 

CSA can be first step in learning ServiceNow.

I recommend you can go for developer path, it is good to start with basic  of JavaScript and react. 

As a beginner you can refer some ServiceNow YouTube videos. 

Now learning is best platform for ServiceNow related trainings. 

https://learning.servicenow.com/now/lxp/home

[Nikhil Bajaj9]

Hi @AnilK8626541963 ,

You can start with Now learning, Developer.servicenow.com --> Learn and few you tube videos but all these will give you theortical knowledge. You need to  find practical scenario and implement those on your PDI or best solution is join any proper practical oriented training.

Regards,

Nikhil Bajaj