Forum Posts
CCM - What's New in Xanadu Demo Videos
Hey ServiceNow Community,Today's the day! We've released Xanadu and there are exciting updates for the Cloud Cost Management solution. Take a look at these short (< 8 mins) but impactful demo videos below to find out more: ServiceNow Xanadu - Cloud ...
ITSM Roles - Does this involve fees or is it free and included in ITSM Pro Subscription
ITSM Roles - Does this involve fees or is it free and included in ITSM Pro Subscription
List type field shows sys_id instead of the value
Hi All, I have created a field called Sap task and type i choose as List for this feild, but it shows the sys_ID values instead of value. we have kept display as true but still showing on sys_ID. these sys_ids are the records in the incident_ task ta...
what is good to way to check discovery probs and patterns in TIOM
what is good to way to check discovery probs and patterns in TIOM
How to enter GCP Folder ID while setup service account
Hi All, I am trying to setup the GCP discovery and I am getting this below error while test the connection. I entered the folder id in correct way. But I wanted to know, Is there any format requires to enter the folder ID? or Did i missing anything h...
Resolved! TEST
TEST
Pricing for small business
Hi allNot sure if it the right forum but I wanted to ask where can I find pricing details of various products? I am particularly interested in small-mid size businesses who can benefit from Service Now capabilities. My specific focus is ITSM and CSM....
Need to know require license or not
I just want to know for below part we need license or not for each topic-Like we need hardware for this or this is just done by any Out of box ITAM part 1. I want to know for which item failure is reported and since when that item is in service so th...
Guess the below
Under what circumstances, should you use the Communicate workaround Related Link on the Problem record?A. The workaround is helpful information for the Callers on the Problem's related Incidents (open) B. The workaround should be published to a knowl...
Resolved! Guess this?
Where do you enable the Search as feature for an incident?A. incident.deflection system propertyB. Incident Properties applicationC. Related Search Results table configurationD. Incident form design I guess D...please confirm
Resolved! Which of the following is correct?
Your customer would like to add a field to the Something is Broken record producer form.Which formatter would you use to add the field?A. Form DesignerB. Record Producer Form Designer C. Default Variables Editor D. Variable DesignerE. Editor
Assist on ITSM
If the Assignment group is empty on an incident record, what happens when an agent that is a member of multiple user groups clicks the Assign to me UI action?A. An error is displayed indicating the agent must manually assign the incidentB. The agent ...
ServiceNow Dashboards: Performance analytics dashboards vs Report Dashboards"
I need to distinguish between Performance Analytics dashboards and report dashboards in ServiceNow. I have noticed there is a table sys_portal_preferences table in servicenow, the renderer field indicates the type of dashboard: (Could someone confirm...
