I recently received a question that hits on a universal pain point for anyone managing a CMDB: "What is the best practice for filling empty ownership attributes on Virtual Machines?" It’s a classic dilemma. Because ServiceNow is an endless toolbox, i...
Hello, We using the Service Graph Connector for Intune to populate technical information to our existing CIs. This CIs are created automatically when an Asset is created manually via the linked Model Category. So the Assets + CIs and the belonging ma...
Using the service catalog and maintain items module to create a manual CI from service portal and after the request is created per class it should route to the specific manager. Example: if user selects windows class in the service portal, CI reques...
Hello everyone, I’ve come across an interesting integration scenario and would like your input. We are receiving device details along with associated software installation data from a source system. Each device can have 100+ software installations. T...
Hi All,We are currently working on a CMDB implementation project in ServiceNow and would appreciate your guidance on the questions below. Could you please help us with this?1. We need to bring CMDB data from a third-party tool along with its relation...
Hi all! I need help finding a more robust solution for service mapping, related to "guardrail" CI´s on my CMDB. There are hundreds of thousands of CI´s created on our AWS instance that we already discover and have a set of key value tags. So dependin...
Hello, We have run data certifications on AWS cloud CIs (ex: Cloud Gateways, Load Balancers, DynamoDBs, etc). Each of these require a relationship to a Service Instance. In certifications you can't select fields from a child and parent CI to include ...
Hello! I've been tasked with installing and configuring the Service Graph Connector for Google Console to maintain our ChromeOS devices with our CMDB. I got the baseline installation of the plugin to work and data is flowing. The end user requested t...
We observed an inconsistency with the ServiceNow SCCM data import schedule (run as admin). The Import Set is created alternately by the admin user and the MID Server service account. Due to this alternating execution context, the Import Set is someti...
I’m having an issue where Discovery continues to scan a firewall that should be excluded. I’ve configured both IP range and IP list exclusions, and also inactivated the IP range, but none of these changes have worked. Has anyone run into this before ...
Hi community and hi to @Tony Branton I'm digging deeper into to CMDB Data Manager and we want to leverage the Policy Type "Archive". This works fine as long as you just want to archive records based on your definitions. Where the systems currently b...
See course Administration Fundamentals course, lab 4.4.1 Data values in field NAME are not unique. Why is that not a best practice?In my experience naming standards and uniqueness is very valuable, so as not to rely entirely on Serial Number for uniq...
Hello Community,We are using the Agent Client Collector for Discovery (ACC‑V) and are planning to upgrade the framework from version 4 to the latest release (currently version 6). As a first step, I would like to update the ACC on our non‑production ...
Hi. I have a lot of assets need to be moved to another model category 'P' from 'C'.But I've found an alternative that using parent model categorySo I'm considering to specify model category 'P' as parent of model category 'C' instead of mass changing...
Has anyone else encountered the same issue as I have at the moment. While trying to formalise the structure of our CMDB according to the CSDM 5 guidance, I have encountered three Fields with the same of very similar choice values. What I am missing i...
