About dictionary override

KavanaM · ‎08-05-2025

Set the following fields to be mandatory AT ALL TIMES for incident records:
- Caller, Category, Subcategory, Configuration item, Assignment group and Short description.

kaushal_snow · ‎08-05-2025

Hi @KavanaM ,

To make the fields Caller, Category, Subcategory, Configuration item, Assignment group, and Short description mandatory at all times on the Incident table only, without affecting the base Task table or its other extended tables, use dictionary overrides for the fields that are inherited, and set the dictionary property Mandatory = true specifically for the Incident table. For fields unique to Incident (like Category, Subcategory, and Caller), simply configure their dictionary entries to be mandatory.

Try this once and let me know. If you find this helpful, please accept this as a solution and hit the helpful button..

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

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G Ponsekar · ‎08-05-2025

Hi @KavanaM ,

you can try like below

For Caller, Category, and Subcategory: These fields are typically defined directly within the Incident table.
- Navigate to an Incident record in your ServiceNow instance.
- Right-click the field label for "Caller" and select "Configure Dictionary".
- Locate and check the "Mandatory" checkbox.
- Click "Update" to save the changes.
- Repeat the above steps for the "Category" and "Subcategory" fields.
For Configuration Item, Assignment Group, and Short Description: These fields are often inherited from the base Task table in ServiceNow. To avoid making them mandatory on all other tables that extend from Task, you'll use Dictionary Overrides.
- Navigate to an Incident record and right-click the "Configuration item" field label.
- Select "Configure Dictionary".
- Scroll down to the "Dictionary Overrides" related list.
- Click "New".
- In the "Table" field, select "Incident".
- Check the "Override mandatory" checkbox.
- Check the "Mandatory" checkbox.
- Click "Submit" or "Update" to save the dictionary override.
- Repeat these steps for the "Assignment group" and "Short description" fields

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks, GP

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KavanaM · ‎08-05-2025

Thank you for your valuable support and guidance. I truly appreciate the assistance provided and am grateful to be part of such a knowledgeable and supportive community.