ACC agent not populating installed software

[ssr99]

Hi ALL,
Acc agent is not able to discover installed software for windows machine.
SAM plugin is already installed even then  the installed software is not populatting under related list, Why?
Can someone please suggest how to get that?

[AJ-TechTrek]

Hi @ssr99 

Refer the below documentation, Might help to resolve.

https://www.servicenow.com/community/itom-forum/agent-client-collector-on-windows-not-discovering-so...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1272029

https://www.servicenow.com/community/itom-articles/acc-agents-collect-installed-software-ondemand/ta...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815247

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

[Yong Zeng Lee]

Hey, if you're referring to the OOTB "Software Installed" related list and wondering why ACC Agent not pulling the software installations data, trying adding another related list named "Software Installation->Installed On"

[Harini17]

We recently had this issue and raised a case with ServiceNow. Below is the fix they provided -

1. Activate the  com.sn_samp_master plugin.

2. In the Software Filters table (discovery_spkg_filter), Type = Windows, the Filter should be Include. We had customized it to Exclude which was causing the issue.