Adding a choice to the form field is not saving or showing up on the form level

Joshua Comeau
Kilo Sage

When adding the choice to the list it stay and when I hit save it will say 100% but when I refresh the form it will not show any ideas?

I tried adding it to the choices list table and did not work and also inactive is not checked

JoshuaComeau_0-1711540589177.png

 

 

1 ACCEPTED SOLUTION

Joshua Comeau
Kilo Sage

Solution:
Based on the dictionary Entry the field was created on the cmdb_ci_pc_hardware table but the choice list specification table was configured on the alm_hardware table:

JoshuaComeau_0-1711644439280.png

 

Therefore all that was required was to go to the alm_hardware choices table and then I had to add the choice there:

JoshuaComeau_1-1711644560583.png

EX:

JoshuaComeau_2-1711644593057.png

 

View solution in original post

14 REPLIES 14

Any reason not to use OOTB string type?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Choice is also out of box and its easier to report on and use with UI Policies

Something interesting here, 

when i drag it is choice type and as soon as i save the form design it converted in  string an dhow me output.

 

AGLearnNGrow_0-1711543085388.pngAGLearnNGrow_1-1711543113517.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nice haha.. potentially may need to place a default but it seems theirs a few bugs currently in form design at the moment, I have created a ticket for ServiceNow support just to see if there is anything we are missing but appreciate the help and the findings you are also experiencing.

True mate, please keep us posted.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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