Notes
How can i add notes section on cmdb_ci form? Not worknotes....can someone please help me out here? thankyou in advance
Forum Posts
How does data appear in the 'What's new' section in the CMDB workspace
Hi all, The what's new section is showing empty. I just created a Windows server CI record, but it is not showing up in the workspace. Any idea why this happens? Is this because there is a 1-day lag? Thanks,Ravish
Service Graph Connector for SolarWinds - SSL Certificate "Untrusted" Error
I'm currently setting up the Service Graph Connector for SolarWinds to integrate SolarWinds data into ServiceNow CMDB. However, I'm encountering an error during the "Test the connection" step in the guided setup.The connection test fails with the fol...
Resolved! HAM and Discovery Certifications
Hello, I am an IT Analyst for ITAM. I plan on continuing to develop CMDB skills and staying in ITAM. I am currently doing the system admin career path and plan on getting the CSA this year. I have completed the HAM and Discovery implementation cours...
Horizontal Discovery on Azure VMs using Private IP
Hi All, We are planning to do Horizontal Discovery on Azure VMs. Can we do it using Private IP? If yes, what would be required to do so (VPN Site to Site or express route)?
What is a CMDB "industry standard"?
Our CMDB is not brand new. We use Discovery, Service Mapping, and other common integrations to import and update CIs. Our governance is in it's infancy, however, and I'm looking for a way to benchmark our CMDB against other IT companies of similar si...
Data Archival - Impact on AI mechanisms
Sooner or later customers have to consider data archival - on or off-instance - for various well document reasons.Is there any guidance out there regarding the potential impact on AI-related mechanisms ?
Resolved! Related records customization
How can we hide the "New" or "Edit" button in a related list for a Problem record that is Closed or Inactive using Out-of-the-Box (OOTB) functionality (without scripts)?
CMDB Workspace - Getting CI's Visible in "My CI's"
Hi Everyone,I've searched the community and servicenow docs for a clearer understanding of how the CMDB workspace hangs together as I am trying to solve an issue.Issue: A CI owner accesses the workspace > views widget "CI Overview" >Selects view "My ...
Resolved! time recording functionality on incident
Hi , How can i record time spent by an engineer in solving a incident by the "time worked" attribute. Is it possible to customize the time tracking and record it based on the assigned engineer?For example, if Engineer A works on an incident for 30 mi...
RaptorDB
Hi All, This might sound a bit generic, but have any clients already migrated to RaptorDB? If so, are we noticing significant performance improvements post-migration? Best regards,Subin
CMDB health Dashboard - CIs Missing Required Attribute does not reflect correctly
Hi,In cmdb Health Dashboard, CI Missing Required Attribute is not reflecting correctly.Note: No Health inclusion rulesthanks
Resolved! What does this Icon mean and where can i find the description?
Hopefully the pic shows, but it is a little blue ball with a white squiggle in it. It appears next to a field name that the filed value has just changed. Need the actual description to add it to a procedural doc.
Building Proper Relationships for B2B
This is piggybacking off a previous thread I started in determining best practices for relationships. In this example I'd like to use the use case of Application M needs data from Application C. The actual data flow is C -> E -> G -> I -> K -> M. My ...
Discovery Credentials Security rules
We created ACLs on the parent table (discovery_credentials) for a custom role, but users are unable to create records in the child table, even though there are no ACLs specific to the child table. They can read and write but cannot create. What could...
