Adding custom network equipment to ServiceNow - Opengear terminal server

[smelias]

Hi,

What's the process for servicenow formally supporting new network devices? We need to add our terminal servers - opengear devices to servicenow for discovery and CI mapping.

https://opengear.com/products/acm7000-resilience-gateway

Until this is formally supported, what's our options for adding custom devices to servicenow?

[AJ-TechTrek]

Hi @smelias ,

There are multiple ways to do that.

1. 1st please check if any OOB table available for those devices , if not create a Custom table under the Parent Network Table.

2. Using Different Type of Datasources you can use , Like Excel, Datasource( JDBC, SQL etc) and use the transform maps to load the data.

3. You can do a custom integration using the API of Terminal Server-OpenGear devices to pull the data in staging and then transform to OOB or custom table.

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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[Jay Yu]

this is how i made it worked on our end.

- Create a new SNMP OID record under SNMP OID Classification

- enter the OID of the device

- Classifier as Linux

- Table under Network Appliance Hardware

- Run discovery for that IP

- It should now discover the Device as Network Appliance Hardware