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ā05-27-2026 07:35 AM - edited ā05-27-2026 10:17 AM
We have Agent Client Collector, and it is working on windows computers but not windows servers. When we click on "Collect host data" it gets Collected but no data is being updated. Is there something that has to be enabled for windows servers?
Solved! Go to Solution.
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3 weeks ago
Here is the resolution to my problem, system property "sn_agent.disco_disable_ci_clobber_of_agentless_disco" had to be set to "false".
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ā05-27-2026 08:54 AM
Refer:
Install the Agent Client Collector on a Windows machine manually
ITOM: Agent Client Collector (ACC) || Knowledge & Troubleshooting Resources
Discovery Lab basic setup - Agent Client Collector
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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ā05-27-2026 09:09 AM
Hi @santisg
It has same procedure as windows laptop to get hardware information
can you please verify the check has been executed? Check the checks field on agent record
If executed Enhanced Discovery Check see the Recent ECC Input to view payload.
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ā05-27-2026 10:22 AM
All test checks pass, still no data when clicking on Collect host data.
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3 weeks ago
Here is the resolution to my problem, system property "sn_agent.disco_disable_ci_clobber_of_agentless_disco" had to be set to "false".