Agent Client Collector is working on windows computers but not windows servers.

santisg
Tera Contributor

2 hours ago

We have Agent Client Collector is working on windows computers but not windows servers. When we click on "Collect host data" it gets Collected but no data is being updated. Is there something that has to be enabled for windows servers?

0 Helpfuls
  • 146 Views
2 REPLIES 2

Tanushree Maiti
Giga Patron

41m ago

Refer:  

Install the Agent Client Collector on a Windows machine manually 

ITOM: Agent Client Collector (ACC) || Knowledge & Troubleshooting Resources

Discovery Lab basic setup - Agent Client Collector

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls

SK Chand Basha
Tera Sage

26m ago

Hi @santisg 

 

It has same procedure as windows laptop to get hardware information 

 

can you please verify the check has been executed? Check the checks field on agent record

 

If executed Enhanced Discovery Check see the Recent ECC Input to view payload.

0 Helpfuls