Agent Client Collector - Visibility

[Vaibhav Sharma1]

Hi All,

I need help to resolve below queries related to Agent Client Collector (Visibility):

1) If a machine is inactive for 30 days then agent record for that machine should auto delete | how & where can I set this rule

2) Some machines are showing software installations which are actually uninstalled by IT Help Desk, machine is scanned everyday still showing those installations | how to rectify this

3) If hostname of a machine is changed, does ACC over writes same record or it creates another record with new hostname? If yes then how can we auto remove old hostname record

4) ACC-V is IP based or hostname based?

Any inputs are highly valuable

Software Asset Management Discovery with Agent Client Collector - Step by Step Configuration #SAM #ACC #Softwareassetmanagement

[AJ-TechTrek]

Hi @Vaibhav Sharma1 ,

Refer the below Agent Client collector Knowledge and troubleshooting articles which help you a-lot.

https://www.servicenow.com/community/itom-articles/itom-agent-client-collector-acc-knowledge-amp-tro....

4) ACC-V is IP based or hostname based - This is hostname based, refer below article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966481

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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