Why MAC address is disabled in OOB CI identifier for Hardware class? MAC address is also called as physical address, its burnt into the network card by the manufacturer hence also called as burned-in address.Hence this is also unique for a device rig...
There doesn't seem to be any functionality, outside of using the Advanced view, within the filter list, that allows you to search for a Flow with particular values; name, created by, active state etc. Am I missing something or is this a ridiculous de...
NOTE - I have already read this article, yet posting my question here. I have a task at hand to do a CMDB assessment. I am in need of a list of parameters on which I can assess the current state of the CMDB. I have some parameters: The custom CMD...
Hi everyone. We've had Normalization Data Services activated for a few years now. Do we need to continuously update the Normalized Company list from ServiceNow? Is it being changes/updated on a regular basis? Thank you.Cheers, David
How the OOB BR 'Populte Assignment Group based on CI or SO' works?When both CI and SO has Assignment group filled with different values, now it works wrt CSDM (not technically, asking from CSDM process perspective)
Hi All, Can we update an Environment field for child class CI, as per parent class I? Ex: if my Server is parent class and it is in "Production" can Child class like Memory , disk , disk partition can also be marked as "Production"
Hi team, I am unable to change the server status from retired to instock or installed If i changed to instock i am getting a mandatory filed instock to be filled under fiancialIf i changed to installed i am getting a pop up changing from retired to i...
Hi, What will be ebest way to havee SLA configured for Catalog requests. A single RITM has 2-3 activities and basically our customer are having separate SLA against each activities. So how do we tag them any OOB field to put them Thanks
Hello Guys,Please assist what would be best way for this goal: "We only have ITSM Pro" nothing else1) We want to store and aware of how many Email Exchanges, Servers, Accounts are present . Any way to discover them by any spoke available within ITS...
Implementing Predictive Maintenance with Digital Twins in ServiceNow1. Asset and Configuration ManagementCell towers can be equipped with SNMP traps to create digital twins through ServiceNow's Discovery module, including the cell towers and th...
The Disk Space(GB) field in the "Configuration Item" section for the discovered CI updates the aggregate of associated storage devices size in the bottom. I want to make it update to filesystems so that it should calculate total size of filesystems i...
I have a question. I have field "Environment" in my CMDB. more than 81K records are having this environment field empty. when I check the Data source, most of the CI are showing as Servicenow ( we have discovery), few manual entries, few from SCCM, a...
We know that,Upstream CI is a CI that provides services to downstream CI.Downstream CI is a CI that utilizes the services provided by the upstream CI. Consider Windows server and Database. UC1-When Windows server hosts an application that require d...
cmdb_multisource_data has records but the potential Issues card -CIs not reported by discovery sources, Data mismatchand Discovery sources cards - Number of discovery sources , Total CMDB 360 recordsReconciled CIssays no data available. Please help
Unable to update CMDB workspace to latest version in PDI because it says to install 'UX Commons: from store.How on earth can PDI be linked to store?
