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Dependent CI Retirement

Hello. I am newer to the ServiceNow administration, so please bear with me. I have been trying to use the CMDB Data Manager to configure the retirement of CIs and also dependent CIs. All of the plug-ins that I have read are needed were already previo...

ctdemato by Tera Contributor
  • 2692 Views
  • 3 replies
  • 3 helpfuls

Reconciliation rules for related records

I created reconciliation rules for cmdb_ci_server with below precedence.Discovery : 100SG-SCCM: 200With these rules, update from Discovery is prioritized to SG-SCCM for the server table itself. However, I still want to control the precedence for rela...

Gomi by Tera Contributor
  • 464 Views
  • 2 replies
  • 1 helpfuls

Send attachment to SFTP server by using script

I am using the below script to send the attachment to SFTP server. Here I have created Integration connection as SSH private key connection which is connected successfully. After running the script in the flow action it is not showing any logs. What ...

Uday Kumar1 by Tera Contributor
  • 463 Views
  • 1 replies
  • 0 helpfuls

Count of CI Over Time

Hello all, I would like to measure the total number of a certain class of CIs by day (or week or month) in a histogram. Is this something that is possible? From what I understand ServiceNow doesn't do historical trends. Thank you,Adam

Reference Qualifier not always working

because of multiple domains, we need to track which domain request for firewall rule changes go to.  This is defined in the Firewall Managers table, but not really.  The device name relates to a Panorama device that was discovered in the Firewall Dev...

Data Certification in CMDB Workspace.

Where can we add certification fields and instructions to be populated on certification task? In legacy data certification, it was easy, but using data manager, i created with attestations and conditions. After review i don't see any tab to mention c...

Platform analytics

Hello There, question 1: All KPIs consisting of distinct count of CIs (where source table is Incident) has an issue with multiple breakdown configurationsQuestion 2: We have been working with the CMDB data, there are few inconsistencies observed in o...

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