We are utilizing a service graph connector to pull in devices into the CMDB. It uses IntegrationHub ETL and creates that CIs without issue. However, at first it would not create new models using the correct. They were being created using the hardware...
Prior to De-duplication templates, our Duplicate CI Remediation process was defined to select Main CI based on the most recent most recent discovery date. The only date options available are "newest updated" or "oldest created"We have business rules ...
Hello All, May i know in identification rule, what is exact use of exact lookup count ?we wanted to use ire on custom table which is maintained by integration, import, and flow via request. to use reconciliation rule, do we have to create new choice ...
We are exploring using some Classes for storage devices, but we are not certain the best path forward. The ServiceNow documentation does not provide the clarity for us to move forward. For example, what type of records are others putting in cmdb_ci_...
Hello All, I am facing one issue with the cmdb task, its taking the assigned to without the assignment group, and taking only one user id, what could be the reason for that, i am attaching the screenshot for that.
Hi Everyone,I am setting up "Service Graph connector for Qualys" but while testing the connection i am getting below error. Does anyone knows how to fix this? Kindly help me on this please.FYI,i am in Vancouver release.Thank you !
I have created a custom table (not extended from any OOTB table). Built a logic to auto populate records in this table when any record is inserted in OOTB model lifecycle table. However, this custom table is not even loading. On clicking the module, ...
Evening CMDB Community, I’ve studied ServiceNow for years and would love to implement a CMDB or at least get an idea of how. What courses would you advise to take, would you include ServiceMapping?
Hi,We did configure SolarWinds Service Graph Connector Integration with ServiceNow.Written IRE Data source Rules to prevent creation from SolarWind that is the only customization/feature we did as a part of this integration.Issue: Few CIs are not upd...
Hi Friends,We have du-duplication task to remediate duplicate CI's. I come across one scenario : if the duplicate CI's are large in number like 25000+ then what can be the approach to remove duplicates ?Please guide. Thanks.Asmi
Hello community,I am creating a process to automatically classify the configuration item (CI) registered in my CMDB from points assigned based on some fields available in the CI itself register. To do this, create a field named Sort Type List that co...
Hi, We have a CMDB that has a mix of cloud (different platforms) and non-cloud resources, I am guessing its quite similar for a lot of other customers. What are the best practices around measuring health of your CMDB health for cloud resources onl...
Hi, I'm trying to transform a field through regex on a field map on transform map:This is the script:(function transformEntry(source) { var platform = source.u_platform; var correlationId = ''; try { var vmId = JSON.parse(source.u_originalresource)...
debated whether or not to ask this in CMDB or HAM but since it's a cmdb table...somewhere along the way, there are duplicate entries for manufacturers in the company table. in this example we will say Dell. So, in the core_company_list, you might h...
I am creating a new Desired State Audit and am struggling with the condition(s) for the certification template. I have the filter conditions which is working and find records not meeting that criteria. I'm trying to generate follow on tasks where the...
