Resolved! ITOM Road map?
i am looking for road map for itom learning,stuck where to startlooking for sequence of now learning courses which i need to follow will be helpful
Forum Posts
Help me make an identification rule
Hi All, Server ci must be entered as manual before discovery at customer request.IRE should operate exactly when discovering later.The customer does not manage the serial number for the server, and the hostname may be duplicated.Because the ip addres...
Some business service records have multiple key-value records
Hi All,Good evening !! We have a custom flow which inserts business service records. It also inserts key-value records if not found already in cmdb key value table and if already present, it updates them. Has anyone ever faced this issue ? Sorry, I k...
SG-Crowdstrike data source is not pulling data after xanadu upgrade but there are no errors
Hi All, We recently upgraded to Xanadu Patch 6 and post that SG-Crowdstrike is not pulling data from the source. there are no errors in the Import logs and connection & Credential aliases are not changed. Please help in finding the cause.
CMDB Network Adapters: Why is a network adapter's name needed?
I am considering modifying the IRE identification rule for Network Adapters (cmdb_ci_network_adapter) to use only the mac address instead of the default mac address and name. Has anyone done this before, or can think of any unintended consequences f...
CMDB Understanding
Hello Team, I hope you all are doing well. I am new to CMDB BAU, my location is Noida i want a practice training to understand ongoing CMDB activity and want to be skilled enough to work on development user story.I am looking for someone whom with...
Has anyone pulled POTS line date to CMDB? If so what class did you use?
Hello all,I am trying to load POTS line from 3 different vendor and trying to identify the right able to use in CMDB. Can anyone make me some suggestion based on their experience?
Resolved! Import Set is not inserting any records into CMDB
We recently configured the Intune Service Graph Connector. While running the scheduled import, no records are being inserted into the CMDB. The source data is successfully received and available in the Staging/Import tables. However, once the import ...
Service Graph Connector for Microsoft Azure - Relationship between Cloud database and Datacenter
We have configured the Service Graph Connector for Azure for the customer and OOTB, it has this relationship built: Cloud Database [cmdb_ci_cloud_database] -> Azure Datacenter [cmdb_ci_azure_datacenter] -> Resource Group [cmdb_ci_resource_group]. The...
CI Discovery source
Question 1) When a Child CI is inserted and has a discovery source of "SCCM", and is linked to a parent CI, does the Parent CI also be populated as "SCCM"? or should it be left empty?Question 2) Vice Versa.
Data Source report error when data stream generate a blank payload.
Good afternoon, allI am wonder if anybody ever resolve this issue. I am really thanks for anyone able to provide directions. I have a integration set up like below: REST API-> Data Stream Action-> data source->IH ETL. In data stream splitter steps,...
How to enforce IRE engine when manually entering/updating CMDB data?
How to enforce IRE engine when manually entering/updating CMDB data? Scenario - Many users are manually creating/updating CIs. I need to enforce IRE for this manual changes/updates. PS - I just know that createOrUpdateCi() should be used. But looki...
Relationship Health
How do I get Relationship Health Scores to populate with CMDB Workspace? The orphan relationships says failure threshold reached. What does this mean? Duplicate relationships, orphan relationships, relationships not compliant with suggested relations...
When select custom date in table form i should get the count of the exact date updated record count
Hi All ,Hi all,I’ve built a form in ServiceNow that allows users to:Select a table (e.g., incident).Choose a "Last Updated Earlier Than" value — options include predefined ranges like "yesterday", "last week", or a "custom date".If "custom date" is s...
Companies records within ServiceNow
As part of an ongoing data validation exercise within our CMDB we've been tasked with making sure that all of our Companies records (Details for Vendor and Manufacturer Companies) are complete with a contact number, email, address and anything relati...